Customer Success Jobs in Los Angeles

Description

<h3>Job Description</h3><div>Overview\n<p>Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Retail Experts in one of our TurboTax Retail or Flagship locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Retail Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” </p>\n<br />\n<p>About the Role: In this role, you will work on-site from a TurboTax Retail or Flagship location as part of a collaborative team of financial experts, serving in-person customers who use Intuit TurboTax products.</p>\n<br />\n<p>You will serve customers in-person using Intuit TurboTax products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and software/product support. Your ability to demonstrate understanding of each customer’s unique situation, and connect with them on a personal level is critical to alleviating the stress some may feel when tackling their taxes.</p>\n<br />\n<p>Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community.</p>\n<br />\n<p>This role is non-exempt and requires onsite presence at a TurboTax location in the United States. </p>\n<br />\n<p>What You’ll Do:</p>\n<br />\n<p>Be a Proactive Community Ambassador</p>\n<ul>\n <li>Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax in the community.</li>\n <li>Engage with new prospects, nurture leads, and convert prospects into long-term clients through proactive outreach.</li>\n <li>Lead and participate with the support of TurboTax in local marketing, making the topic of taxes accessible and approachable. </li>\n</ul>\n<br />\n<p>Provide Tax Expertise </p>\n<ul>\n <li>Give hands-on tax advice and complete preparation services for TurboTax customers, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). </li>\n <li>Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. </li>\n <li>Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. </li>\n</ul>\n<br />\n<p>Deliver a Best in Class Customer Experience</p>\n<ul>\n <li>Create an exceptional customer experience through professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). </li>\n <li>Connect with people to build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship.</li>\n <li>Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. </li>\n <li>Address client inquiries while helping them overcome tax-related challenges.</li>\n</ul>\n<br />\n<br />\n<p>What You Get: As a TurboTax - Retail Expert, you’ll receive access to exceptional company benefits and resources, including: </p>\n<p>401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&amp;O Insurance provided by Intuit, Employee Assistance Program</p>\n<p>discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth-minded professionals and marketing support </p>\n<br />\n<p>Key Qualifications</p>\n<p>Who You Are:</p>\n<ul>\n <li>Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep knowledge of tax law preferred. </li>\n <li>Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.</li>\n <li>Must possess or be able to obtain any related State licenses, certificates, permits, or bonds</li>\n <li>Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.</li>\n <li>Familiarity with Circular 230</li>\n <li>Must be comfortable working onsite at a TurboTax retail or flagship location, Sunday through Saturday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand.</li>\n <li>Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies</li>\n <li>Bilingual (English/Spanish) communication skills are a plus</li>\n <li>Experience in holistic tax advisory services beyond tax filing</li>\n <li>Must be willing to wear a TurboTax uniform</li>\n <li>Must be willing to work in a front facing retail environment</li>\n</ul>\n<br />\n<p>Attributes &amp; Skills: </p>\n<ul>\n <li>Passionate about empowering customers and helping them overcome the complexities of taxation.</li>\n <li>Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). </li>\n <li>Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio.</li>\n <li>Exceptional customer service skills, high empathy, and a friendly, professional demeanor.</li>\n <li>Excited to be showcased as a TurboTax Expert in local and national marketing efforts.</li>\n <li>Strong verbal and written communication skills.</li>\n <li>Ability to work in a fast-paced environment independently while managing multiple priorities.</li>\n <li>Proficient with technology, including tax preparation software and CRM/sales tools.</li>\n</ul>\n<br />\n<p>Additional Requirements:</p>\n<p>Must reside within the United States.</p>\n<p>Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.</p>\n<br />\n<p>Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:</p>\n<p>California $32.50 - $36.00</p>\n<p>This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</p></div>

Requirements

• RN
• DO
• PA

Benefits

• Retirement
• Vacation

Description

<div><ul><li>In-person as well as virtual coverage for field sales vacancies and potentially other business needed support</li><li>Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals</li><li>Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures</li><li>Manage daily sales call activity to optimize time and maximize the achievement of sales objectives</li><li>Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a 'call plan' objective</li><li>Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines</li><li>Successfully complete all product and Compliance training to service customers within the parameters of the program</li><li>Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions</li></ul><br /><h3>Requirements</h3><br /><ul><li>Bachelor's degree or equivalent experience</li><li>Sales experience preferred / 0-2 years of relevant sales experience is required</li><li>The ability to work independently, highly organized and superior communication skills</li><li>Experience in the healthcare industry involving interaction with physicians and office staff preferred</li><li>Skills demonstrating professional phone etiquette</li><li>Ability to use Microsoft Office, Outlook, MS Word, Excel, PowerPoint</li><li>Ability to learn and assimilate information into practice to follow established best practices</li></ul><br /><h3>Core Competencies</h3><br /><p>Demonstrates strong sales techniques and effective communication skills to engage healthcare professionals, ensuring compliance with industry standards and achieving sales objectives. Proficient in data entry and management, with a focus on customer service and resolution.</p></div><br />#J-18808-Ljbffr

Requirements

• RN
• PA

Benefits

• Training

Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Want to leverage your technical expertise and...

Description

HomeGoodsAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...

Requirements

• PA

Description

Candidates must be comfortable working with the homeless population The Compliance Specialist's primary purpose is to assign income eligible applicants to restricted units/and or program type units. Responsibilities: Ensuring compliance with federal,...

Description

Monarch Athletic Club Position: STRENGTH & CONDITIONING COACH Join our multi-disciplinary team of medical and fitness professionals in an intimate, collaborative learning environment as we strive to redefine how health and wellness is delivered.

Requirements

• RN

Benefits

• Wellness

Description

Are you a financial leader who thrives in a mission-driven environment where your expertise can make a lasting impact? The Apprentice & Journeyman Training Trust Fund (The A&J) located in El Monte, California is seeking an experienced Accounting...

Requirements

• RN
• PA

Benefits

• Training

Description

Job Title: Quality Control (QC) Inspector – CNC Machining Shop Location: Irvine, CA Job Type: Full-Time Shift: 8:30AM to 5:30PM About Us: Global leading manufacturer specializing in Electric and Hydraulic products. Position Summary: The QC...

Description

Document Control Coordinator III - Los Angeles, CA Full-Time | On-Site | Los Angeles, CA Why Join Our Team Join a collaborative team supporting one of the nation's largest K-12 capital improvement programs. As a Document Control Coordinator III, you...

Requirements

• DO

Description

Job Description: Job Overview: CUSTOMS BROKERAGE OR FREIGHT FORWARDING EXPERIENCE A PLUS!!!!! We are seeking a detail-oriented and proactive Customs Entry Clerk to join our...

Description

Responsibilities: How you will change livesAs...

Description

Position Overview: We are seeking a high-performing Sales Manager to support our in-home sales team in real time. This role is critical to our sales process—you will be the go-to decision-maker for pricing, structuring deals, and presenting...

Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...

Requirements

• PA

Description

Role & Primary Deliverable Lead daily field operations on active structural concrete construction sites — keeping crews safe, on schedule, and producing quality work from ground-break through final inspection. Tools/Platforms: Contractor Foreman...

Description

Wage Range : $25.33-$30.00/hr. Schedule: Full-time Our staff also enjoy these benefits: Health, dental, vision, prescription and life insurance Short & long-term disability 401(k) retirement plan Paid time off and paid holidays Professional...

Requirements

• PA

Benefits

• Dental
• Vision
• Retirement

Description

Schedule: Full-Time Salary Range: USD $100000.00 - $171000.00 Job Category: Legal Description This role is primarily remote in the state of California except for required appearances. At Liberty Mutual, we're committed to delivering exceptional legal...

Requirements

• RN

Description

Window World | Lafayette, LA Join America's Largest Replacement Window Company! At Window World, we believe exceptional customer service is just as important as exceptional products. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Lafayette team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you. As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play an important role in creating an outstanding customer experience by answering questions, scheduling appointments, resolving concerns, and supporting customers throughout their home improvement journey. If you're looking for a company that values your contributions and offers opportunities to grow your career, Window World is the place for you. What You'll Do Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions. Answer customer questions regarding products, services, appointments, and company policies. Schedule appointments for sales consultations, installations, service calls, and related services. Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate. Maintain accurate customer records and document all customer interactions. Process customer payments and update account information. Support outbound customer communication initiatives and follow-up programs. Collaborate with internal departments to ensure timely issue resolution. Identify opportunities to improve customer satisfaction and internal processes. Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction. Assist with training and onboarding new team members when assigned. Perform other duties as assigned. What We're Looking For High school diploma or equivalent required. At least 1 year of customer service or call center experience (2 years preferred). Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Proficiency with Microsoft Office and general computer applications. Accurate data entry and typing skills. Positive attitude with a passion for helping customers. Strong organizational and multitasking skills. Dependable team player with a strong work ethic. Schedule In-office position Monday through Friday: 8:00 AM – 5:00 PM Rotating Saturdays: 8:00 AM – 12:00 PM Location: Lafayette, LA Pay &amp; Benefits Starting at $15.00 per hour (based on experience) Weekly pay 401(k) with company match Medical, dental, and vision insurance Paid time off (PTO) and vacation accrual Performance bonuses Opportunities for career advancement Why Window World? For over 30 years, Window World has helped homeowners improve their homes with high-quality products and exceptional service. As America's leading replacement window company, we're committed to investing in our employees and providing opportunities for long-term career growth. If you're passionate about delivering outstanding customer service and want to build a rewarding career with an industry leader, we'd love to hear from you. Apply today and don't miss your WINDOW of opportunity!

Requirements

• RN
• DO
• PA

Benefits

• Dental
• Vision
• Vacation
• Pto
• Training

Description

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs &amp; Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education &amp; Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Requirements

• RN
• PA

Benefits

• Vision

Description

About the Position The ideal candidate for this position would be able to build positive relationships with customers by going above and beyond to deliver excellent customer service. Also have the ability to stay calm under pressure while managing complaints, questions, and other issues. Problem-solving should come naturally and they should be confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem. Your goal will be to have a 'customer comes first' mindset and ensure exceptional service standards and sustain high customer satisfaction. Customer Service Representative Responsibilities Handle high amounts of incoming calls Identify and evaluate customers’ needs to deliver satisfaction Build sustainable relationships of trust through open and interactive discussion Provide accurate, valid and comprehensive information by using the right methods/tools Reach personal/customer service team sales targets and call handling quotas Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Keep records of customer interactions, process customer accounts, and file documents in the CRM Follow communication procedures, guidelines, and policies Requirements for this Position: • High school diploma • Computer • USB VoIP Headset is required • Windows 11 Supported • 1 year proven experience in supporting client success (on phones or in person) • Excellent written and verbal communication skills • A positive attitude ability to address complaints and issues with effective solutions • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Great with time management

Requirements

• DO
• PA

Description

About the job About Daybreak: We help people breathe easier at night, so they can sleep better and live healthier. Our custom-fit sleep apnea dental device enables doctor-directed care to happen completely at home, making treatment more accessible, convenient, and effective. From virtual consultations to insurance coordination, we guide patients through every step of their sleep health journey. At Daybreak, better sleep isn’t just a goal, it’s the outcome we deliver every day. About the Role: Our Customer Support team is at the heart of the patient experience. As a Customer Service Representative, you will help patients successfully navigate their treatment journey, from onboarding through optimization, ensuring they get the most out of their sleep apnea solution. This is not a traditional customer support role. You are directly supporting patient success, improving health outcomes, and helping people stay consistent with life-changing treatment. You’ll also play a unique dual role: delivering exceptional patient care while contributing to growth through referrals, reviews, and patient engagement, earning commission for the impact you drive. What You’ll Do: Support patients through phone, email, and SMS to ensure a smooth and successful treatment journey Help patients move from device fitting to long-term treatment success and optimization Act as a key point of contact for questions, concerns, and ongoing support Identify opportunities to improve the patient experience and share feedback with internal teams Encourage satisfied patients to share reviews and refer others to Daybreak Help patients stay engaged and successful in their treatment plan Contribute to patient growth initiatives and earn commission based on outcomes What We’re Looking For: 2 years in customer support, patient care, account management, or a client-facing role (healthcare or DTC experience a plus) Strong communication skills, especially over phone, email, and text A genuine desire to help people and improve their experience and outcomes High ownership mindset: you don’t just answer questions, you solve problems Comfortable in a fast-paced, evolving environment Strong problem-solving skills and emotional intelligence Experience with CRM tools (Salesforce experience is a plus) Ability to commute and be in our West Los Angeles office, Monday through Friday What Makes This Role Unique: Impact-driven work: You’re helping patients treat sleep apnea and improve long-term health outcomes. It’s a customer support role that quite literally saves lives. Hybrid care growth role: Support patients and contribute to business growth. Commission upside: Earn additional compensation by helping drive referrals, reviews, and patient engagement. High-growth environment: Your feedback and ideas directly shape how we improve the patient experience. Compensation: Base salary: $52,000 (hourly equivalent) uncapped commission. Total earnings increase based on performance and patient engagement impact. Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Loading

Requirements

• RN
• DO
• PA
• Patient care
• Treatment plan

Benefits

• Dental