Customer Service Representative

Location: New York, NY 10004 Status: Full Time Pay Rate: $17 Bilingual Candidates: Spanish, Mandarin, Bengala, HIndi, Cantonese, Russian, Punjabi, Arabic, Urdu Notes: Temporary position (13 weeks), possibility to be extended depending on performance. Job Description: -Develop working relationships with customers and monitor engagement and progress. -Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. -Conduct workshops and other training related services for customers. -Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. -Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). -Follow up with customers to ensure that their needs are met, and questions and concerns are resolved. -Interact with other team members to provide expertise and assistance in resolving participant issues. -Maintain accurate and timely case notes on all customer contacts and document activities. -Share information about outreach and engagement efforts with project staff. -Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.