Customer Service Representative

EMPLOYMENT TYPE: FULL TIME <p></p> JOB TYPE: Customer Service Representative <p></p> SALARY RANGE: $45,000 - $75,000 <p></p> Benefits: Medical and Dental <p></p>(Remote for California Residents Only)<p></p> This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. <p></p> Responsibilities of a Customer Service Representative: <br /><ul><li> Interact with customers daily to inform of client products and services </li><li> Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise. </li><li> Ensure and provide quality service to external customers. </li><li> Answer all customer inquiries in a timely and professional manner. </li><li> Process orders with high level accuracy. </li><li> Maintain a positive representation of the company and associated brands at all times </li></ul> Requirements of a Customer Service Representative: <br /><ul><li> Must have great attention to detail. </li><li> Must be a team player. </li><li> Previous customer service and sales experience is a plus. </li><li> Must have strong communication skills. </li><li> Must be personable and comfortable interacting with customers daily. </li><li> Desire to participate in professional development and take on new responsibilities </li><li> Self-motivated and comfortable working both independently and as part of a team </li><li> Customer service or customer relationship experience </li></ul> Benefits: <br /><ul><li> Health insurance reimbursement for all staff (upon qualification)</li><li> Life insurance at no cost </li><li> Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)</li><li> UNION BENEFITS - Our staff also belong to a union which includes benefits <ul><li> Free college classes for all members </li><li> Student Debt Reduction Program </li><li> Scholarship access for members and their children </li><li> Union provides life insurance (in addition to our company) for all members </li><li> Roadside assistance for all members </li><li> Identity Theft Protection for all members </li></ul></li></ul>