Pharmacy Customer Service Representative

<p> Overview<br />Jumpstart Your Career with ibex!<br /><br />At ibex, we're committed to helping you build skills, gain experience, and grow your career. With paid training, supportive leaders, and a team-focused culture, you'll have everything you need to succeed from day one.<br /><br />Whether you're starting your career or looking for a new opportunity, this is a great place to learn, grow, and make a difference.<br /><br />About the Role<br /><br />As a Pharmacy Customer Service Representative, you'll help customers, pharmacies, and healthcare providers with questions about prescriptions, pharmacy benefits, home delivery medications, billing, and healthcare coverage.<br /><br />This is a high volume, fast-paced, customer-focused role where you'll use your communication and problem-solving skills to provide excellent service and help customers find solutions.<br /><br />Responsibilities<br />What You'll Do<br /><br />Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers<br /><br />Help resolve questions related to:<br /><br />Prescription benefits<br /><br />Home delivery medications<br /><br />Billing and payments<br /><br />Eligibility and coverage<br /><br />Claims and authorizations<br /><br />Medication deliveries<br /><br />Research and resolve issues using multiple complex computer systems<br /><br />Listen actively, ask probing questions and develop positive relationships<br /><br />Accurately document customer interactions<br /><br />Make occasional follow-up calls when needed<br /><br />Deliver a positive customer experience on every interaction<br /><br />Strive to achieve first-call resolution<br /><br />Meet quality, productivity, and attendance expectations<br /><br />Qualifications<br />Required Qualifications<br /><br />18 years of age or older<br /><br />High School Diploma, GED, or equivalent<br /><br />At least 1 year of customer service experience<br /><br />Comfortable using computers and learning new systems<br /><br />Basic Microsoft Word and Excel skills<br /><br />Strong communication and problem-solving abilities<br /><br />Ability to work in a fast-paced environment<br /><br />Ability to attend all required training<br /><br />Flexibility to work full-time schedules, including evenings, weekends, holidays, and occasional overtime<br /><br />Preferred Qualifications<br /><br />Call center experience<br /><br />Healthcare, pharmacy, insurance, or medical office experience<br /><br />Experience working remotely<br /><br />Familiarity with medical terminology or health benefits<br /><br />Eligible States:<br /><br />This role is currently limited to candidates residing in:<br /><br />Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.<br /><br />Must have:<br /><br />18+ years of age with a High School diploma or equivalent<br /><br />Private, distraction free workspace (not a shared/common area of the home)<br /><br />Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)<br /><br />Must remain on camera during working hours<br /><br />Why Join ibex?<br /><br />Work from home<br /><br />Paid training<br /><br />Supportive leadership and coaching<br /><br />Career growth opportunities<br /><br />Recognition and incentive programs<br /><br />Medical, dental, and vision benefits<br /><br />401(k)<br /><br />Paid time off<br /><br />Referral bonuses and employee discounts<br /><br />Free cell phone for all employees<br /><br />#J-18808-Ljbffr </p>