Customer Service Representative

<p><b> Customer Service Representative </b></p><p></p><p> I’m partnering with a fast-growing company in the <b> AI space </b> that’s building advanced technology used by enterprises, educational institutions, and individuals worldwide. Their platform focuses on <b> AI-driven text analysis, content integrity, and responsible AI usage </b> , helping organizations ensure accuracy, transparency, and IP protection. </p><p></p><p><b> About the Role </b></p><p> We’re looking for a <b> Customer Service Representative </b> to join a high-impact Customer Success team supporting both <b> B2B and B2C customers </b> . This role will serve as the front line of support—helping users troubleshoot issues, better understand the platform, and ultimately drive a strong customer experience. </p><p></p><p><b> Key Responsibilities </b></p><ul><li> Provide timely, professional support to both B2B and B2C customers </li><li> Help customers understand and effectively use AI-driven products and tools </li><li> Troubleshoot technical and account-related issues; escalate when needed </li><li> Gather customer feedback and share insights to improve product and experience </li><li> Track trends and customer activity using CRM tools (e.g., Salesforce)</li><li> Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales </li></ul><p></p><p><b> What They’re Looking For </b></p><ul><li> Customer-first mindset with strong problem-solving ability </li><li> Excellent written and verbal communication skills </li><li> Highly organized and able to manage multiple customer interactions </li><li> Comfortable learning new tools and technologies quickly </li><li> Interest in AI, technology, or education is a strong plus </li></ul><p></p><p><b> Requirements </b></p><ul><li>5+ years of experience in customer service or support (SaaS experience preferred)</li><li> Experience supporting both B2B and B2C customers </li><li> Familiarity with tools like Zendesk, Salesforce, or similar platforms </li><li> Ability to work independently and collaboratively </li><li> Strong troubleshooting and critical thinking skills </li><li> Fluent in English (additional languages a plus)</li><li><b> Able to commute to a NYC office (Flatiron area) 3x/week (Tues–Thurs)</b></li></ul><p></p><p><b> Why This Role </b></p><ul><li> Join a <b> high-growth AI company </b> in a cutting-edge space </li><li> Clear path for growth into Customer Success, Technical Support, or senior roles </li><li> Collaborative, fast-paced environment </li><li> Competitive compensation and benefits </li><li> Opportunity to work directly with <b> innovative AI technology </b></li></ul><p></p>