Client Support Representative/Receptionist

Company DescriptionJoin an Award-Winning Personal Injury Law FirmAt The Ward Law Group, our mission is simple:Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.We believe our people are our greatest asset. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.Leadership - We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.Loyalty - We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.Service to Our Clients - We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success.Service to Our Teammates - We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.Service to Our Community - We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work.If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change livesone client at a time. Job DescriptionThe Client Support Representative serves as the first point of contact for clients, vendors, and visitors, providing professional and courteous service while supporting daily office operations.Accurately document and update information in the firm's systems.Perform general administrative and clerical tasks as assigned.Provide front desk coverage as needed.Maintain a clean, organized, and professional reception and common areas.Participate in training and remain current on firm processes, procedures, and service standards.QualificationsStrong customer service and communication skills.Basic computer and data entry skills.Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue, New York, NY.Legal experience is not required. Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply.Medical, Dental & Vision InsuranceCompany-paid Life InsuranceShort-Term & Long-Term DisabilitySupplemental Insurance Options401(k) with Company MatchPaid Time OffEmployee Assistance ResourcesJoin Our TeamAt The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity.