Client Service Representative (Temporary Full-Time)

Customer Service Representative <br /> Shift: M-F 8:00am - 5:00pm <br /> The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues. <br /> Accounting (Tax, A/P, A/R, Payroll)<br /> Collections / Recovery <br /> Respond promptly to customer inquiries via phone, email, or chat <br /> Handle and resolve customer complaints with professionalism and efficiency <br /> Process customer orders, forms, applications, and service requests <br /> Follow up with customers to ensure issues are resolved and satisfaction is achieved <br /> Keep detailed records of customer interactions, transactions, comments, and complaints <br /> Collaborate with internal departments to ensure customer concerns are addressed in a timely manner <br /> Stay informed and knowledgeable about company products, services, and policies <br /> Minimum of 2 years of experience in customer service <br /> Associate's degree preferred, or equivalent work experience <br /> Proficiency with computers and customer service software <br /> Knowledge of Microsoft Office (Word, Excel, Outlook) is required <br /> Knowledge of Microsoft Office (Word, Excel, Outlook) is required <br /> Employment Type: Full Time