Customer Service Representative

<p><b> Position: </b> Customer Service Representative <br /><b> Location: </b> Rochester NY <br /><b> Shift: </b> M-F 8:00am - 5:00pm <br /><b> Pay Rate: </b> $17.00 - 22.00/hr. </p><p><b> Job Summary </b></p><p> The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues. </p><p></p><b> Position are available in the following areas: <br /> Accounting (Tax, A/P, A/R, Payroll)<br /> Collections / Recovery <br /> Insurance Products and Services </b><p><b> Job Description </b></p><ul><li> Respond promptly to customer inquiries via phone, email, or chat </li><li> Handle and resolve customer complaints with professionalism and efficiency </li><li> Provide accurate, valid, and complete information by utilizing the appropriate tools and resources </li><li> Process customer orders, forms, applications, and service requests </li><li> Maintain a positive, empathetic, and professional attitude at all times </li><li> Follow up with customers to ensure issues are resolved and satisfaction is achieved </li><li> Keep detailed records of customer interactions, transactions, comments, and complaints </li><li> Collaborate with internal departments to ensure customer concerns are addressed in a timely manner </li><li> Stay informed and knowledgeable about company products, services, and policies </li></ul><p><b> Job Qualifications </b></p><ul><li> Minimum of 2 years of experience in customer service </li><li> Associate's degree preferred, or equivalent work experience </li><li> Strong communication skills (verbal and written)</li><li> Ability to remain calm and professional in stressful situations </li><li> Proficiency with computers and customer service software </li><li> Knowledge of Microsoft Office (Word, Excel, Outlook) is required </li><li> Excellent problem-solving skills and attention to detail </li><li> Ability to work independently as well as part of a team </li></ul><p><b> Required Skills / Certifications </b></p><ul><li><b> Authorized to work for any employer in the US. </b></li><li><b> Knowledge of Microsoft Office (Word, Excel, Outlook) is required </b></li><li><b> Excellent problem-solving skills and attention to detail </b></li><li><b> Strong communication skills (verbal and written)</b></li></ul><p> Equal Opportunity Employer. M/F/D/V </p> Employment Type: Full Time