Patient Service Representative

<p></p><h2> Patient Service Representative </h2><p> Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. </p><p> You Will: </p><ul><li> Greet and register patients in a friendly and service-oriented manner. </li><li> Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. </li><li> Collect and log all co-pays and fees </li><li> Answer/transfer incoming phone calls. </li><li> Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. </li><li> Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. </li><li> Coordinate with the back-office staff for timely and effective care of patients </li><li> Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. </li><li> Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. </li><li> Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. </li><li> Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. </li><li> Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. </li><li> Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. </li><li> Demonstrates ability to establish, nurture, and maintain cooperative working relationships. </li></ul><p> You Are: </p><ul><li> Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations </li><li> Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues </li><li> Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service </li></ul><p> To Ensure Success In This Role, You Must Have: </p><ul><li> High School Diploma or GED </li><li> Intermediate to advanced computer skills </li><li> Strong multitasking and communication skills </li><li> Experience providing exceptional customer service </li><li> Medical terminology knowledge and recent medical/radiology office experience is preferred. </li></ul><p> We Offer: </p><ul><li> Comprehensive Medical, Dental and Vision coverages. </li><li> Health Savings Accounts with employer funding. </li><li> Wellness dollars </li><li>401(k) Employer Match </li><li> Free services at any of our imaging centers for you and your immediate family. </li></ul>