Customer Service Representative

<p> We are supporting a private equity-backed aerospace and defense component manufacturer that is currently going through a strong period of growth. </p><p></p><p> As the business continues to scale, they are looking to strengthen their commercial team with the addition of a Customer Service Representative based in New York. </p><p></p><p> This is an opportunity to join a growing aerospace and defense business in a hands-on customer-facing role, with a clear longer-term path into more strategic account management responsibilities. </p><p></p><p><b> The Role </b></p><p> The Customer Service Representative will support the day-to-day management of customer accounts, helping ensure purchase orders, forecasts, quotations and customer requirements are handled accurately and efficiently. </p><p></p><p> Key responsibilities will include: </p><ul><li> Reviewing customer purchase orders and ensuring information is accurate </li><li> Entering and processing purchase orders </li><li> Managing and updating customer forecast adjustments </li><li> Preparing and submitting quotations </li><li> Supporting customers with day-to-day commercial requirements </li><li> Maintaining accurate customer and order information </li><li> Working closely with internal teams to ensure customer requirements are communicated effectively </li><li> Supporting the wider commercial team with account-related activities </li></ul><p> The role is initially focused on the operational and day-to-day side of customer account management rather than strategic account ownership. </p><p></p><p><b> Career Development </b></p><p> There is a clear opportunity for the successful individual to develop into a more strategic commercial or account management position over time. </p><p></p><p> The business is looking for someone who can establish a strong understanding of its customers, products and internal processes before gradually taking on broader account responsibilities. </p><p></p><p><b> Candidate Profile </b></p><p> We would be interested in speaking with candidates who have experience in areas such as: </p><ul><li> Customer service or customer account support </li><li> Sales support or inside sales </li><li> Order management </li><li> Purchase order processing </li><li> Quotations and pricing support </li><li> Forecast management </li><li> Account coordination </li><li> Aerospace and defense, manufacturing or another product-led environment </li></ul><p></p><p> The successful candidate should be organised, commercially minded and comfortable managing multiple customer requirements at the same time. </p><p></p><p> This could particularly suit someone who has built a strong foundation in customer service or commercial support and is looking to join a growing aerospace and defense manufacturer with a longer-term route into account management. </p>