Customer Service Representative

<p> The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists </p><p></p><p><b> Responsibilities </b></p><ul><li> Provide support to the team by assisting applicants with employment applications. </li><li> Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages. </li><li> Enter candidate information to ensure database is up-to-date. </li><li> Assist applicants with completing applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests. </li><li> Ensure accurate training eligibility information is communicated to candidates </li><li> Schedule intake appointments. </li><li> Provide assistance at the reception area; answer calls and provide switchboard services. </li><li> Handle verification process and ensure eligibility is confirmed. </li><li> Perform additional duties and projects as assigned by management. </li></ul><p></p><p><b> Qualifications </b></p><ul><li> At least 1 - 3 years' of customer service experience </li><li> Excellent phone etiquette and excellent verbal, written, and interpersonal skills </li><li> Ability to multi-task, organize, and prioritize work </li><li> Must be proficient in Microsoft Office Suite </li></ul>