Japanese Bilingual Customer Service Representative, Passenger Service #12977

<h3>Job Description</h3><div>Job Description<div><p>Japanese bilingual Customer Service Representative, Passenger Service<br /><br /> 8‑hour shifts: between 6:00am–3:00am (Earliest shift starts at 6:00am / Latest shift ends at 3:00am after midnight)<br /> Location: JFK Airport<br /><br /> Responsibilities<br /></p><ul><li>Customer service duties at JFK Airport (customer assistance, reservations, ticket verification, check‑in, baggage handling for <span>departures/arrivals,</span> complaint handling, etc.)</li><li>Pre‑ and post‑flight operations (pre‑departure preparation, communication with other airlines, managing in‑flight meals, confirming passenger special requests, handling lost baggage, lounge/stock control, catering services, etc.)</li><li>General administrative tasks (preparing and ordering airport supplies and documents required for operations, preparing monthly and other reports)</li><li>Other duties as needed (e.g., handling flight delays)</li><li>Supervising and monitoring contracted staff and service quality<br /></li></ul><p>This is a team‑oriented work environment.<br /> The role involves physical tasks such as assisting passengers, handling baggage, standing, walking, and lifting items.<br /> You will also use airport systems and PCs for check‑in and reporting, and strong communication skills are required for interaction with colleagues, customers, and other airlines.<br /> Although not frequent, business travel for training or meetings (e.g., Los Angeles, Tokyo) may be required depending on operational needs.<br /><br /> Requirements<br /></p><ul><li>Business‑level Japanese and English; able to prepare reports and handle business communication</li><li>Must have valid U.S. work authorization (no visa sponsorship)</li><li>Major/field of study not required</li><li>PC skills required (Excel, Word basic skills; PowerPoint preferred)</li><li>Valid driver's license required</li><li>Able to work collaboratively as part of a team<br /><br /></li></ul><p>Conditions<br /></p><ul><li>Salary: $26.50–$27.40 per hour</li><li>Bonus: Generally not provided (May be paid depending on company performance)</li><li>Work Time: 5 days per week (Sun–Sat)</li><li>8‑hour shifts between 6:00am–3:00am</li><li>Must be able to work early morning or late‑night shifts</li><li>Weekend and holiday shifts required</li><li>Unpaid lunch break included</li><li>Overtime: May occur depending on flight operations</li><li>OT pay applies when weekly hours exceed 40</li><li>Probation: 90 days from hire<br /></li></ul><p>Benefits<br /></p><ul><li>Vacation: 80 hours/year, increases with years of service</li><li>First year: 6.66 hrs/month after probation</li><li>Sick Leave: Total 48 hrs/year</li><li>Calculated based on hours worked in the first year; available after probation</li><li>Insurance: Medical, Vision, Dental, FSA, HSA, EAP, Life</li><li>Eligible 30 days after hire; employee contribution required</li><li>401(k) Retirement Plan: Eligible after 6 months</li><li>Company match up </li><li>Travel Benefits: Eligible after 6 months</li><li>Parking Support: Airport parking support available for employees commuting by car</li></ul></div></div>