Customer Service Representative

<h3>Job Description</h3><div>Job Description<div><strong>Benefits:</strong><br /><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><br /><strong>Customer Service Representative – Billing &amp; Collections</strong><br /><br /> We are seeking a <strong>Customer Service Representative</strong> to join our growing pest control company. This position combines <strong>customer service, scheduling, billing, and collections</strong> responsibilities. <br /><br /> The ideal candidate is professional, organized, comfortable speaking with customers, and able to handle billing and collection conversations confidently while maintaining excellent customer relationships. <br /><br /><strong>Key Responsibilities<br /></strong><br /><br /><strong>Customer Service &amp; Scheduling<br /></strong><br /><br /><ul><li>Answer incoming customer calls and emails in a professional and friendly manner.</li><li>Schedule, reschedule, and confirm pest control services.</li><li>Assist customers with questions regarding pest activity, treatments, service agreements, and technician visits.</li><li>Handle customer complaints and work toward timely resolutions.</li><li>Communicate with pest control technicians regarding customer requests and service issues.</li><li>Follow up with customers after service when needed.</li><li>Maintain accurate customer information and service records.</li></ul><strong>Billing &amp; Collections<br /></strong><br /><br /><ul><li>Prepare and send invoices for pest control services.</li><li>Review customer accounts for outstanding balances.</li><li>Post payments accurately to customer accounts.</li><li>Contact customers regarding past-due invoices and outstanding balances.</li><li>Make professional collection calls and send payment reminders.</li><li>Set up payment arrangements when authorized.</li><li>Investigate billing disputes and work with customers to resolve discrepancies.</li><li>Coordinate with management regarding delinquent accounts and collection issues.</li><li>Assist with recurring billing for pest control service agreements.</li><li>Maintain accurate accounts receivable records.</li></ul><strong>Administrative Support<br /></strong><br /><br /><ul><li>Assist with daily office operations.</li><li>Prepare billing and collections reports for management.</li><li>Communicate with technicians and management to resolve customer account issues.</li><li>Perform other administrative duties as needed.</li></ul><br /><strong>Qualifications<br /></strong><br /><br /><ul><li><strong>2+ years of customer service, billing, accounts receivable, or collections experience preferred.</strong></li><li>Strong verbal and written communication skills.</li><li>Comfortable handling difficult customer conversations and collection calls.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to multitask in a busy office environment.</li><li>Professional and friendly phone manner.</li><li>Computer proficiency and experience learning new software systems..</li><li>Ability to work independently and as part of a team.</li></ul><br /></div></div>