Remote Customer Service Representative

<h3>Job Description</h3><div>Job Description<div><p>The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.</p><p>To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.</p><p><strong><span>Duties/Responsibilities</span></strong></p><ul><li>Provide exceptional patient service in the name of the client</li><li>Contact patients via telephone to collect payment on medical bills</li><li>Communicates accurate information to patients in a clear, concise and professional manner</li><li>Review patient accounts and documents patients’ interaction and feedback</li><li>Negotiates appropriate and reasonable payments with customers</li><li>Sets up patient payments via check, electronic transfer or credit card</li><li>Responsible for understanding and complying with all policies and procedures</li><li>Meets or exceeds established goals</li><li>Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction</li><li>All other duties as assigned by management</li></ul><p> </p><p><strong>Required Skills/Knowledge</strong></p><ul><li>Customer/Client Focus</li><li>Communication Proficiency</li><li><span>Confidentiality/Integrity</span></li><li>Teamwork Orientation</li><li>Basic computer skills necessary</li></ul><p> </p><p><strong><span>Education/Experience</span></strong></p><ul><li>Customer service experience preferred</li><li>Prior medical billing or healthcare revenue cycle experience strongly preferred</li><li>High school diploma or General Education Development (GED) Certificate required</li><li>One to two years of college preferred</li></ul></div></div>