Service Representative - CCC

<h3>Job Description</h3><div>Job Description<div><div><div><div><div><div><div><div><div><p><strong>Work experience requirements:</strong></p><ul><li>Exceptional written/oral communication, as well as excellent customer service and interpersonal skills.</li><li>Proficient in Microsoft Office Suite</li><li>Bilingual, a plus.</li><li>Hands-on experience with office equipment</li><li>Multitasking and time-management skills, with the ability to prioritize tasks is essential.</li><li>Ability to deal with a high volume of callers and visitors while maintaining a professional approach.</li><li>Knowledge of Yardi Property Management System isa plus.</li><li>May also require one (1) to three (3) years <span>Accounting/Bookkeeping</span> experience.</li></ul><p><br /></p><p><strong>Job <span>Duties/Responsibilities:</span></strong></p><ul><li>Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.</li><li>Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.</li><li>Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties.</li><li>Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.</li><li>Enters cooperators' monthly payments into Yardi System.</li><li>Maintains residential receivable accounts</li><li>Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.</li><li>Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.</li><li>Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory.</li><li>Processes purchase requisitions, packing slips, invoices and chargebacks.</li><li>Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival. </li><li>Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.</li><li>Respond to Shareholders’ inquiries concerning account (payments/charges) information.</li><li>Creates and maintains files, as needed</li><li>Creates correspondence and/or flyers, as necessary.</li><li>Prepares distribution of schedules for units work orders.</li><li>Monitors and maintains elevator or inventory log as necessary.</li><li>Completes data entry for all appointments.</li><li>Prepares and closes work orders and supply requisitions upon completion.</li><li>Additional duties and responsibilities as assigned.</li></ul><p> </p><p><strong><em>NOTE: Service Representatives’ actual duties may vary, depending upon the department to which they are assigned.</em></strong></p><p> </p><p><strong><span>Education/Requirements:</span></strong></p><ul><li>High School Diploma or equivalent</li><li>College courses or A.S. degree, is a plus</li></ul><p><br /></p><p><strong>Testing:</strong></p><ul><li></li></ul></div></div></div></div></div></div></div></div></div></div>