Digital Content Specialist

<h3>Job Description</h3><div>Job Description<div>Company Description<br /><br /><p><strong>About AbbVie</strong></p><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><p>Our Great Place to Work® Certification highlights our dedication to cultivating a high-trust, and inclusive culture for all. </p><p>At AbbVie, you won't just have a job, you’ll have the opportunity to unlock a bright future, because we're not just a workplace; we're a world of possibilities.  </p><p>Difference makers wanted. Apply now! </p><p><strong>What’s In It for You? </strong></p><ul><li>Innovative work culture   </li><li>Professional development </li><li>Paid time off: Generous vacation, holidays, personal days, volunteering days.  </li><li>Employee stock purchase </li><li>Wellness spending account</li><li>Flexible health insurance</li><li>Retirement savings programs  </li><li>Bonus plan </li><li>On-site cafeteria offering subsidized meals  </li><li>Hybrid work model – 3 fixed office days and 2 flexible days  </li></ul>Job Description<br /><br /><p>We have an opportunity for a Digital Content Specialist to join AbbVie Canada's Internal Agency, Customer Excellence. In this role, you will design, develop, and deploy digitally engaging content assets — with particular focus on interactive digital tools (including Veeva Approved Emails, Mass Emails, Closed Loop Marketing/CLM development), web content integration, and multimedia production  that support brand teams across AbbVie Canada's therapeutic portfolio. Working within a growing internal agency, you will bring both technical execution and creative responsiveness to a team to drive agility, quality, and continuous improvement. You will collaborate closely with a cross-functional team, manage vendor and freelancer relationships, and help shape the Internal Agency’s expanding digital content capabilities<em>.</em> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, test and deploy digital content, including interactive visual aids and sales tools, using CLM-capable platforms as well as rep-triggered emails (ie Veeva-Approved-Emails)</li><li>Support the creation and integration of web and digital content beyond email including content for digital platforms, AbbVie Pro, flipbooks, and emerging digital channels as the Internal Agency’s capabilities expand.</li><li>Produce and edit light-format video content (e.g., short-form explainer videos, animated digital assets, internal communication clips) using accessible video editing tools.</li><li>Support the tracking and reporting on basic content performance metrics (email engagement, asset utilization, deployment rates) to support continuous improvement and stakeholder reporting.</li><li>Contribute to the exploration and adoption of AI-assisted content and creative tools in accordance with AbbVie's guidelines.</li><li>Build expertise across the Internal Agency's core content production tools and contribute to the team's knowledge of emerging platforms and workflows as proficiency develops.</li><li>Apply basic UX design principles to support the usability and visual quality of digital content assets, including emails, CLM aids, and web content.</li><li>Proof, edit and proactively review content to ensure accuracy and consistency with copy, images and product presentation while meeting established deadlines.</li><li>Coordinate with cross-functional teams to efficiently manage and organize assets.</li><li>Communicate with internal and external stakeholders about progress of projects and any issues that may arise.</li><li>Support the evaluation of work delivered by freelancers for quality and alignment with project deliverables.</li></ul>Qualifications<br /><br /><p><strong><span>Education/Experience</span> Required:</strong></p><ul><li>Post-secondary education (college diploma or bachelor's degree) in Graphic Design, Interactive Media, Digital Marketing, Communications, UX Design, or a related field or equivalent demonstrated experience.</li><li>Two (2) experience in digital content production, with demonstrated exposure to or hands-on experience in at least one of: CLM/interactive digital sales aids, web content management, or video/multimedia production.</li><li>Pharma experience preferred (not required)</li><li>UX design formal training or certification considered an asset</li></ul><p><strong>Essential skills &amp; abilities:</strong></p><ul><li>French and English bilingual proficiency (oral and written)</li><li>Proficiency with Adobe Creative Suite (Photoshop, Illustrator) or equivalent design tools</li><li>Experience with digital content production for email campaigns, web, or interactive media</li><li>Ability to work independently, manage multiple concurrent projects, and communicate proactively with stakeholders</li><li>Familiarity with or willingness to develop expertise in CLM platforms (Veeva CRM/iRep, eWizard CLM, or equivalent interactive sales aid tools), web CMS platforms (Adobe Experience Manager) and video editing experience (Adobe Premiere, After Effects, Canva video, or equivalent lightweight tools), considered a strong asset</li><li>Familiarity with AI-assisted content tools (generative design, copy assistance, etc.) and asset</li></ul><br /><br />Additional Information<br /><br /><div></div><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity <span>Employer/Veterans/Disabled.</span> </p><p>US &amp; Puerto Rico only - to learn more, visit <span>https://www.abbvie.com/join</span>-us/equal-employment-opportunity-employer.html</p><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><p><span>https://www.abbvie.com/join</span>-us/reasonable-<span>accommodations.html</span></p></div></div>