Customer Service Representative - State Farm Agent Team Member

<h3>Job Description</h3><div>Job Description<div><strong>Benefits:</strong><br /><ul><li>401(k)</li><li>401(k) matching</li><li>Bonus based on performance</li><li>Health insurance</li><li>Paid time off</li><li>Profit sharing</li><li>Training &amp; development</li></ul><br /><strong>We're Growing. Ready to Grow With Us?</strong><br /> Client Experience Representative — Growth Track <br /><br /> Full-Time  |  Staten Island, NY  |  Competitive Compensation  |  Start: Immediate <br /><br />   <br /> Start Here. Build Something Real.Most jobs give you a title. We give you a future. <br /><br /> CMRInsurance is one of the top-ranked State Farm agencies in the country — a President's Club agency with 1,400+ five-star Google reviews and a team that genuinely loves coming to work. We are growing, and we are looking for two motivated people to grow with us. <br /><br /> This role starts at the front desk — the heartbeat of our agency. You will learn how we operate, who we serve, and what it means to deliver the kind of service that earns a five-star review every single day. <br /><br /> For candidates who show commitment, character, and alignment with our HEART culture, this is Step 1 of a career — not just a job. <br /><br /> The Growth Path·       Step 1 — Front Desk: Learn the agency inside and out. Meet our clients. Understand our culture. Master our systems. <br /> ·       Step 2 — Demonstrate HEART: Show us your commitment, your attention to detail, and that you belong here. <br /> ·       Step 3 — Get Licensed: We support motivated team members through their New York insurance licensing. <br /> ·       Step 4 — Advance: Move into a licensed customer service or sales role. The ceiling is as high as your ambition. <br /><br /> What You'll Do·       Be the first voice clients hear and the first face they see — set the tone for the entire experience <br /> ·       Answer high-volume inbound calls with warmth and professionalism <br /> ·       Greet walk-in clients with the hospitality that built our reputation <br /> ·       Support our licensed team with client requests and documentation <br /> ·       Learn our systems, products, and what makes CMRInsurance different <br /> ·       Assist with outbound client outreach and follow-up <br /><br /> Who We're Looking ForWe hire for character first. Everything else can be trained. <br /><br /> ·       Warm, professional, and genuinely enjoy helping people <br /> ·       Strong attention to detail — you take pride in doing things right <br /> ·       Reliable, punctual, and serious about your commitments <br /> ·       Calm and solution-focused when things get busy <br /> ·       Ready to build a real career — not just hold a position <br /> ·       Thrive in a team that looks out for each other <br /> ·       High school diploma or equivalent required; college degree a plus <br /> ·       NY insurance license not required — we support the right people through licensing <br /><br /> Why CMRInsurance·       President's Club — top 100 State Farm agencies nationally, year after year <br /> ·       1,400+ five-star Google reviews — earned through real relationships <br /> ·       No chatbots, ever — real people, real conversations, real care <br /> ·       A team that stays — our staff has been with us for years because we take care of them <br /> ·       HEART culture — Hardworking, Empathy, Accountability, Remarkable, Trustworthy <br /> ·       Structured onboarding — 60-day ramp plan with a dedicated trainer <br /><br />   <br /> CMRInsurance is an equal opportunity employer committed to building a team that reflects the community we serve. We hire based on character, capability, and culture fit — powered by HEART. <br /><br />   <br /><br /></div></div>