Customer Service Representative/Dispatcher

<h3>Job Description</h3><div>Job Description<div><p> </p><p><strong>Customer Service <span>Technician/Dispatcher</span></strong></p><p>Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, &amp; A/C, we treat our employees like family. <strong>Join the PAC Plumbing, Heating &amp; A/C Family… Come Grow with Us!</strong></p><p>PAC is looking for an organized, efficient <strong>Customer Service <span>Representative/Dispatcher</span></strong> with an eye for detail and a high level of accuracy. We need a positive team member who will go above and beyond for our customers and our staff, and who has a perpetually friendly, can-do attitude to join our growing team!</p><p><strong>What we offer:</strong></p><ul><li>Competitive salary starting at $18+/hr</li><li>Exceptional growth potential</li><li>Amazing 401k </li><li>Your birthday is a paid day off!</li><li>Paid wellness days</li><li>Holiday and vacation pay</li><li>Paid training</li><li>Incentive programs</li><li>Profit-sharing program</li><li>Hours 7:30 am – 5:30 pm</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Answer all incoming calls, as the initial point of contact</li><li>Provide a sense of calm and exhibit empathy for customers, so they feel comfortable</li><li>Conduct service-related, follow-up calls to check in on past customers and assess their current needs.</li><li>Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.</li><li>Relay accurate information to technicians, ensuring proficient, quality customer experiences.</li><li>Manage the whereabouts and needs of every technician in the field.</li><li>Record the results of each service call and create report summaries for senior management.</li><li>Be professional and establish customer rapport, encouraging repeat business.</li><li>Respond to customer requests, resolving issues, and promoting the brand. </li><li>Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.</li><li>Update customers throughout the day on the technician’s progress.</li></ul><p><strong>Competencies for Success:</strong></p><ul><li>Develop a proven track record in customer service.</li><li>IT competent; good typist and proficient with phone systems.</li><li>Highly organized with exceptional follow-through abilities.</li><li>Strong verbal and written communication.</li><li>Ability to build trust, diffuse conflict and hold others accountable.</li><li>Personality that blends well with a fast-paced, goal-driven environment.</li><li>Competitive individual contributor, with a sense of urgency, who also loves to win as a team.</li><li>HVAC experience a plus, but not required</li><li>A High School Diploma/GED is required</li></ul><p><em>We are an equal-opportunity employer.</em></p><p> </p><p> </p><p> </p><p> </p><p>Powered by JazzHR</p><p>nqdrnRuYUl</p></div></div>