Customer Service Representative

<p>Atlantis Promotions is looking for a committed Customer Service Representative to help us amplify our partner brands’ customer retention through authentic interactions and providing helpful solutions. <br /><br />Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. <br /><br />As a Customer Service Representative, you are the direct link between Verizon and the local community. <br /><br />Your primary focus is support to help customers find the right solutions. <br /><br />Who We Are: At Atlantis Promotions, we value human-centered strategies to ensure everything is communicated clearly, authentically, and with the kind of presence that stands out in any environment. <br /><br />We devote development programs to enhance each team member’s leadership potential, business capacity, and consistency. <br /><br />Duties of the Customer Service Representative: You are responsible for account support. <br /><br />The Customer Service Representative will help customers with account updates, billing inquiries, service changes, orders, or requests. <br /><br />You will address and troubleshoot customer complaints, concerns, and service issues in a timely manner. <br /><br />The Customer Service Representative will also be responsible for relaying accurate information about our products and services. <br /><br />You will support sales in identifying opportunities to upsell or cross sell. <br /><br />Record customer interactions, requests, and resolutions in CRM systems. <br /><br />Ensure a high level of customer satisfaction and professionalism in all interactions. <br /><br />Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. <br /><br />Escalate complex cases when necessary. <br /><br />Work closely with other departments to resolve customer issues. <br /><br />Attend company training sessions to improve customer service. <br /><br />Qualifications of the Customer Service Representative: Background in any customer-facing roles is an advantage, not required. <br /><br />Proficient in using basic computer systems. <br /><br />Familiarity with telecommunications is an added bonus. <br /><br />Must have excellent communication skills. <br /><br />An active listener that shows professionalism at all times. <br /><br />Ideally located near or within White Plains, NY and surrounding areas. <br /><br />The Work Environment The Customer Service Representative role involves face-to-face customer interaction in professional settings throughout the White Plains area. <br /><br />You will work as part of a supportive team that values mutual respect, good energy, and consistent effort. <br /><br />Our hands-on environment helps individuals build real skills, real confidence, and real momentum through meaningful, in-person communication and leadership development. <br /><br />We look for individuals who bring passion, drive, and a willingness to learn. <br /><br />If you’re someone who shows up with heart and ambition, you’ll find a home here. xkddfxh <br /><br />Start your journey with us and apply now as a Customer Service Representative.</p>