Customer Service Representative

<p>* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.* Provide claim status to policyholders or providers with a positive and professional approach.* Answer calls as required by company policy in a helpful, professional, timely manner.* Place outgoing calls as needed to provide or obtain information.* Document (written/on-line) all calls while in progress.* Transfer calls to employees in other departments as required to meet customer needs.* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts. </p>