Customer Service Representative

<p>The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists </p> <p><strong>Responsibilities</strong> </p><ul> <li>Provide support to the team by assisting applicants with employment applications. </li><li>Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages. </li><li>Enter candidate information to ensure database is up-to-date. </li><li>Assist applicants with completing applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests. </li><li>Ensure accurate training eligibility information is communicated to candidates </li><li>Schedule intake appointments. </li><li>Provide assistance at the reception area; answer calls and provide switchboard services. </li><li>Handle verification process and ensure eligibility is confirmed. </li><li>Perform additional duties and projects as assigned by management. </li></ul> <p><strong>Qualifications</strong> </p><ul> <li>At least 1 - 3 years' of customer service experience </li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills </li><li>Ability to multi-task, organize, and prioritize work </li><li>Must be proficient in Microsoft Office Suite </li> </ul>