Customer Service Representative

<p>Major Air Service Corp., a trusted name in New York City's heating and air conditioning industry for over 50 years, specializes in state-of-the-art Package Terminal Air Conditioning (PTACs) and Water Source Heat Pumps (WSHPs). Known for exceptional expertise and dedication, the company provides top-notch service to ensure optimal performance of heating and cooling systems. With factory-trained technicians and advanced equipment, Major Air excels in cost analysis, installation, repair, and maintenance for leading PTAC and WSHP brands. Serving prominent clients, including luxury high-rises, hotels, hospitals, and nursing homes, Major Air prioritizes comfort and reliability throughout all seasons.<br /><br />Role Description<br />This is a Full-time role for a Customer Service Representative at our Queens, NY location, with some flexibility to work from home. The representative will handle customer inquiries, resolve issues, ensure customer satisfaction, and maintain a high level of customer experience. Responsibilities include responding to phone and email inquiries, addressing service requests, and providing accurate information about company services and solutions.<br /><br />Qualifications<br /><br />Strong skills in Customer Service, ensuring customer satisfaction and addressing needs efficiently<br /><br />Experience in Customer Support and delivering exceptional Customer Experience<br /><br />Ability to handle inquiries and maintain positive Customer Relationships<br /><br />Proficient communication, problem-solving, and organizational skills<br /><br />Ability to work in a hybrid role and effectively manage remote and on-site tasks<br /><br />Prior experience in the HVAC industry or a related field is a plus<br /><br />High school diploma or equivalent required; additional certifications are beneficial<br /><br />#J-18808-Ljbffr</p>