Customer Service Representative

<p>The Customer Service Representative plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wallcoverings across all of our brands.<br /><br />Key Responsibilities<br /><br />Handling general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support<br /><br />All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns<br /><br />Taking ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand<br /><br />Exercising critical thinking and use of good judgment to balance customer satisfaction and the best interests of the company<br /><br />Provide inter-departmental support to other business areas as necessary<br /><br />Maintain familiarity with our product lines and collections across all brands<br /><br />Extensive phone and email communication with customers, working within a contact center platform<br /><br />Strong awareness of and ability to follow company policies and procedures<br /><br />Abilities/Key Competencies/Skills<br /><br />Superior written and verbal communication skills<br /><br />PC proficient with experience using Google Suite products<br /><br />Must be able to work thoughtfully and thoroughly with continuous attention to detail<br /><br />Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects<br /><br />Excellent time management, organizational, and follow-up skills<br /><br />Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises<br /><br />Willingness to learn new products, procedures, and processes as business needs change<br /><br />A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment<br /><br />Technical / Environmental Requirements<br /><br />A quiet workspace free from distractions and background noise; participation in video meetings will be required on a regular basis<br /><br />High-speed broadband internet service<br /><br />Experience/Certifications/Education<br /><br />High school diploma or equivalent<br /><br />2+ Years in a Customer Service role<br /><br />Prior history of working remotely in a contact center environment<br /><br />Experience working for a high-end, luxury brand retailer or hospitality / service-oriented company<br /><br />An interest in Home Furnishings and/or the Interior Design industry<br /><br />Knowledge of or experience with other ‘trade only’ suppliers, textiles, wall coverings, and furniture expertise is not required but considered a plus<br /><br />#J-18808-Ljbffr</p>