Customer Service Representative

<p>Park Aerospace designs and manufactures advanced materials for aerospace, defense, and high‑tech industries. We offer a stable environment, hands‑on technical work, strong safety culture, and competitive benefits that support your long‑term career growth.<br /><br />Job Summary<br />As a Customer Service Representative, you'll be the main point of contact for customers and internal teams. This role involves heavy email and data entry , requires strong attention to detail, and supports the full order lifecycle-from quoting to delivery.<br /><br />What You’ll Do<br /><br />Respond to customer inquiries by email and phone (high volume-up to 200 emails per day).<br /><br />Prepare and process material quotes —about 60% of the role-using Excel and written summaries.<br /><br />Review customer purchase orders and enter them accurately into Oracle 11i .<br /><br />Maintain customer files in compliance with AS9100 requirements.<br /><br />Use customer portals when needed to manage orders or approvals.<br /><br />Review contracts and coordinate with Engineering, Quality, and Legal for order approval and terms &amp; conditions.<br /><br />Track and expedite customer orders and provide timely updates.<br /><br />Communicate customer issues, complaints, and changes in requirements to internal teams.<br /><br />Attend production/WIP meetings and complete follow‑up actions.<br /><br />Perform export screenings and communicate ITAR ( I nternational T raffic in A rms R egulations) and EAR (E xport A dministration R egulations) requirements as needed.<br /><br />Support other CSRs and complete additional administrative tasks.<br /><br />What You’ll Need<br /><br />Must type at least 40 words per minute.<br /><br />Strong written communication for quotes, emails, and customer documentation.<br /><br />3–5 years of experience in a fast‑paced customer service or sales support role preferred. Candidates who have had recent managerial retail roles are strongly encouraged to apply.<br /><br />Ability to organize and prioritize high‑volume work with accuracy and urgency.<br /><br />Strong attention to detail and ability to work independently.<br /><br />Strong Excel skills (required for quoting and data tracking).<br /><br />Proven ability to multitask and meet deadlines.<br /><br />Experience preparing quotes is a plus.<br /><br />Benefits Summary<br /><br />Full medical, dental, and vision coverage<br /><br />Paid time off<br /><br />Tuition reimbursement<br /><br />Referral program<br /><br />Hands‑on training and advancement opportunities<br /><br />#J-18808-Ljbffr</p>