Customer Service Representative- Bristol

<p>Job description:<br /><br />Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.<br /><br />Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.<br /><br />Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending<br /><br />Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.<br /><br />Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns<br /><br />Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.<br /><br />Provide outstanding customer service while exhibiting a professional demeanor at all times.<br /><br />Utilize the customer relationship management system to document customer conversations and send referrals to other departments.<br /><br />Perform related duties as required.<br /><br />Skills and Competencies<br /><br />Knowledge of Bank products and services<br /><br />Excellent customer service and communication skills<br /><br />Ability to interact well with Team Members and customers<br /><br />Strong in attention to details and accuracy<br /><br />Basic computer skills<br /><br />Ability to multi-task and remain organized<br /><br />Education and Experience<br /><br />High School diploma or equivalent required<br /><br />Previous banking experience preferred<br /><br />Working Conditions<br /><br />Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.<br /><br />Penn community Bank is an equal opportunity employer.</p>