Customer Service Representative

<p>Who We Are<br />At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.<br /><br />Pay rate:<br />$16/hr<br /><br />What's the Role About?<br />If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!<br /><br />In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.<br /><br />Are you energetic, enthusiastic with an engaging personality?<br /><br />Are you driven to deliver effective results while providing excellent customer service?<br /><br />Do you have extraordinary communication skills?<br /><br />What's in it for YOU?<br /><br />Paid Training<br /><br />Medical, Dental, and Vision Insurance<br /><br />Paid Time Off<br /><br />Employee Discounts<br /><br />Full-time, non-seasonal<br /><br />Career Advancement<br /><br />Responsibilities<br /><br />Respond to incoming customer calls regarding their electric and gas services<br /><br />Educate customers on billing details including explaining charges, payment options, and available assistance programs<br /><br />Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.<br /><br />Focus on first call resolution with each customer.<br /><br />Identify opportunities to add additional services or upgrades that align with customer needs.<br /><br />Assist customers with account management, including updates to personal information and services.<br /><br />Document customer interactions in the call tracking system.<br /><br />Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion<br /><br />Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals<br /><br />Perform additional duties as required by management<br /><br />Qualifications<br /><br />High School Diploma or GED is required<br /><br />1 year of customer service experience is required<br /><br />1 year of call center experience is preferred<br /><br />Excellent customer service experience<br /><br />Strong written and verbal communication skills<br /><br />Natural ability to empathize with customers<br /><br />Ability to project and convey a positive, concerned, and professional image to customers<br /><br />Ability to be adaptable and quickly adjust to change<br /><br />Must be able to conduct research efficiently and effectively while working within specific time constraints<br /><br />Adhere to policies and procedures<br /><br />Adhere to work schedule and punctuality requirements<br /><br />Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems<br /><br />Must be able to maintain a high level of confidentiality in dealing with customer information<br /><br />Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism<br /><br />Work At Home Requirements<br /><br />Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).<br /><br />Download speed must be 10 Mbps or higher.<br /><br />Upload speed must be 5 Mbps or higher.<br /><br />Dedicated workspace that is in a quiet and distraction free environment.<br /><br />InteLogix will provide a computer to use for the duration of the position.<br /><br />Must have personal device for 2 factor authentication<br /><br />All job offers are contingent upon completion of drug and background checks.<br /><br />InteLogix is an equal opportunity employer: M/F/Disabled/Vet<br /><br />#J-18808-Ljbffr</p>