Customer Service Representative

<p>About Logotech<br />Logotech is a leading distributor of promotional products, serving businesses of all sizes, schools, and government organizations. We are committed to exceptional customer service, offering a vast selection of quality products while leveraging technology to fuel our growth.<br /><br />We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.<br /><br />Position: Customer Service Representative<br />We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position, Monday–Friday, 9:00 AM–6:00 PM (U.S.-compatible time zones required). This is an excellent opportunity to build a stable, long-term career in a fast‑growing company that values professionalism, reliability, and customer satisfaction.<br /><br />Ideal Candidate<br /><br />Positive, friendly, and proactive attitude<br /><br />Able to work independently with minimal supervision<br /><br />Strong communication and interpersonal skills<br /><br />Detail-oriented and organized<br /><br />Calm and solution-focused in a fast-paced environment<br /><br />Customer-first mindset with a genuine desire to help<br /><br />Daily Duties &amp; Responsibilities<br /><br />Respond to inbound customer inquiries via phone and email<br /><br />Provide product information, pricing, and order status updates<br /><br />Assist customers with order placement and modifications<br /><br />Coordinate artwork approvals and order confirmations<br /><br />Troubleshoot issues and resolve customer concerns efficiently<br /><br />Maintain accurate records in CRM software<br /><br />Collaborate with internal teams to ensure timely order fulfillment<br /><br />Stay informed about products, promotions, and company processes<br /><br />Required Education &amp; Experience<br /><br />Previous customer service experience (B2B preferred)<br /><br />Experience in the Promotional Products industry is a plus but not required<br /><br />Minimum two years of customer service experience<br /><br />Associate degree or higher preferred<br /><br />Required Skills<br /><br />Excellent English communication skills (written and spoken)<br /><br />Strong attention to detail (include the answer to 3+3+3 in your application)<br /><br />Proficiency in Microsoft Office (Word, Excel)<br /><br />Competent typing skills<br /><br />Strong problem‑solving abilities<br /><br />Ability to remain calm and professional under pressure<br /><br />Strong organizational skills<br /><br />Positive, can‑do attitude<br /><br />Benefits<br /><br />Competitive base salary (based on experience)<br /><br />Performance-based bonuses<br /><br />No cold calling — inbound support focus<br /><br />Comprehensive training and ongoing support<br /><br />Supportive management team<br /><br />Paid U.S. holidays<br /><br />Paid vacation days<br /><br />How to Apply<br />Please submit your resume, cover letter, and salary requirements.<br /><br />#J-18808-Ljbffr</p>