Customer Service Representative

<p>Steno Agency, Inc. is seeking a Customer Support Supervisor to lead a remote team responsible for high-quality phone and email support. You will drive coaching, QA, and performance metrics while partnering with the Customer Support Manager to align with business goals.<br />You will own escalation resolution, monitor KPIs, and coach agents to continuously improve service levels, speed, and clarity for clients and providers.<br /><br />#J-18808-Ljbffr</p>