Customer Service Representative

<p>About the Role The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.<br />This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel , hospitality, and delivering exceptional customer experiences.<br />Key Responsibilities Respond promptly and professionally to client inquiries via phone, email, and messaging platforms<br />Assist clients with luxury and leisure travel bookings , including changes, cancellations, and special requests<br />Provide accurate and timely information regarding destinations, travel requirements, and agency policies<br />Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction<br />Proactively follow up with clients before and after their trips to ensure a positive travel experience<br />Address client questions or concerns with empathy, professionalism, and a solutions-focused approach<br />Maintain accurate records and update internal systems and booking platforms as required<br />Qualifications &amp; Skills Excellent verbal and written communication skills<br />Previous customer service experience (travel, hospitality, or service-related experience preferred)<br />Strong organizational skills and attention to detail<br />Comfortable using technology, booking systems, and digital communication tools<br />Reliable, proactive, and able to manage multiple client requests efficiently<br />Genuine interest in travel and helping clients plan memorable experiences<br />What We Offer 100% remote work environment<br />Flexible scheduling options<br />Opportunities for professional growth within the company<br />Access to travel perks and industry-related discounts<br />Supportive team culture with ongoing training and development<br />Apply Today Interested candidates are encouraged to apply today and join our growing remote travel support team.<br /><br />#J-18808-Ljbffr</p>