Customer Service Representative

Overview TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to New York and other cities with unforgettable experiences. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations. This is a seasonal position based in New York City, with the potential to lead to a permanent role.<br />Availability requirements and location: this is not a remote position. Shifts may vary, with potential start times as early as 12 AM. Must be able to work weekends and holidays.<br /><br />Responsibilities and Duties Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.<br />Assist customers with bookings and sales over the phone, in person, and online.<br />Demonstrate in-depth knowledge of our products and services.<br />Perform various administrative tasks in a fast-paced environment.<br />Adhere to company policies and procedures.<br />Greet and assist all office visitors in line with company standards.<br />Maintain organized records and a clean reception area.<br />Support the Customer Service Assistant Manager with additional administrative duties.<br />Not limited to the above duties.<br /><br />Qualifications and Skills Strong customer service skills.<br />Geographical knowledge of Manhattan is a plus.<br />Must be computer proficient – data entry, emailing, internet researching, faxing, and others.<br />CRM Knowledge and Zendesk a plus.<br />Project management software a plus.<br />Time management skills.<br />Knowledge of Google Workspace a plus.<br />Understanding Excel and formulas a plus.<br />Problem-Solving capabilities.<br />Excellent verbal and written communication skills.<br />Positive attitude and enthusiasm.<br />Professional demeanor; team player with good organizational and interpersonal skills.<br />Able to multitask.<br />Presentable and well-groomed; business casual attire at all times.<br />Available for on-call (weekdays/weekends) and to work on weekends and major holidays.<br />Exceptional attendance.<br /><br />Other Experience Bilingual is a plus (Spanish, Mandarin, Hindi, French, Arabic, Portuguese).<br /><br />Job Details Job Types: Seasonal<br />Salary: $17.00 - $20.00 per hour<br />Benefits: Employee discount<br /><br />Schedule 8-hour shifts with varying times; can be as early as 8 am<br />Holidays<br />Overtime<br />Midday/Evening/Overnight<br />Weekend availability<br /><br />Work Location and Experience Work Location: In person<br />New York, NY 10017: Reliably commute or plan to relocate before starting work (Required)<br />Experience: Microsoft Excel: 1 year (Required); Customer service: 1 year (Required)<br /><br />Powered by JazzHR<br /><br />#J-18808-Ljbffr