Customer Service Representative

Customer Service Representative<br />Location: Columbia, MD<br />About the Position We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.<br />Key Responsibilities Greet customers and provide accurate, friendly assistance in person or over the phone<br />Answer questions about products, services, policies, and account information<br />Help resolve customer concerns and elevate issues when needed<br />Process transactions, orders, payments, or account updates (based on company needs)<br />Maintain a clean, organized workspace and uphold company service standards<br />Document customer interactions in the CRM or system accurately<br />Support team members with daily tasks, administrative duties, and customer follow-up<br />Contribute to meeting service goals, quality standards, and team performance metrics<br />Qualifications Strong verbal communication and interpersonal skills<br />Friendly, patient, and professional demeanor<br />Ability to handle customer concerns with problem-solving and empathy<br />Basic computer and data-entry skills<br />Strong time-management and reliability - consistent attendance is essential<br />Prior customer service, retail, call center, or hospitality experience is preferred but not required<br />Ability to work a full-time schedule (40 hours per week)<br />What We Offer Competitive pay + bonus structure (if applicable)<br />Comprehensive training to set you up for success<br />Opportunities for advancement into senior roles<br />Supportive, team-oriented environment<br />Who Thrives in This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.<br /><br />#J-18808-Ljbffr