Remote Customer Service Representative

Working remotely, the full-time Customer Service Representative will answer incoming communications, troubleshoot consumer product issues, and provide support while ensuring compliance with service levels for various prestigious brands.<br />Key responsibilities Answer incoming phone calls, texts, and chats while documenting interactions in the CRM system<br />Troubleshoot consumer product issues and provide appropriate solutions and follow-ups<br />Handle quality complaints and adverse events in accordance with Standard Operating Procedures<br />Required qualifications Strong interpersonal and relationship management skills<br />Proficiency in navigating multiple computer systems and software, including CRM platforms<br />Ability to maintain professionalism in stressful situations<br />Experience in active listening and effective communication<br />Demonstrated empathy and patience when interacting with consumers<br /><br />#J-18808-Ljbffr