Customer Service Representative

Job Overview<br />The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.<br /><br />Roles &amp; Responsibilities<br />To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.<br /><br />Perform all duties listed on the daily schedule<br /><br />Operate motorized cleaning equipment<br /><br />Maintain daily upkeep of assigned area<br /><br />Report incidents and hazardous conditions to supervisor<br /><br />Comply with safety rules, policies, and procedures<br /><br />Perform work assignments in a team with other employees<br /><br />Maintain clean work area<br /><br />Follow all protocols, company procedures, policies, and rules<br /><br />Take direction and respond to supervision<br /><br />Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner<br /><br />Fill in during staff shortage<br /><br />Support shift lead in completing punch‑list items<br /><br />Use proper personal protective equipment<br /><br />Present a professional appearance and conduct<br /><br />Understand customer service and satisfaction<br /><br />Understand reporting systems and the environment<br /><br />Qualifications<br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.<br /><br />No specific education requirement; 3–6 months training or experience preferred or an equivalent combination of education and experience.<br /><br />May need a valid driver’s license; completed all safety and task‑training certifications. Forklift certification may be required.<br /><br />Bilingual a plus.<br /><br />Ability to read and interpret instructions, procedures, manuals, and other documents.<br /><br />Strong verbal and written communication skills.<br /><br />Knowledge of cleaning methods, equipment, and willingness to share with team.<br /><br />Knowledge of upkeep and care of cleaning equipment.<br /><br />Knowledge of cleaning compounds and chemicals and their safe, efficient use.<br /><br />Physical Demands &amp; Work Environment<br /><br />Requires frequent sitting and talking or listening; ability to lift and/or move up to 35 pounds.<br /><br />Work environment includes frequent exposure to cleaning chemicals and motorized equipment.<br /><br />Compensation &amp; Shift<br />Monday‑Friday, 5:30 PM – 1:00 AM. Pay range: $20 – $21 per hour.<br /><br />Benefits<br />Full‑time employees are eligible for SBM’s benefit packages, which include health, dental, vision, and other standard benefits. Eligibility is based on hours worked and location.<br /><br />SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.<br /><br />#J-18808-Ljbffr