Customer Service Representative

Customer Service Representative<br />Summary:<br />Are you passionate about supporting others? We are looking for a friendly, solutions-oriented Customer Service Representative to join our team. In this role, you'll support both our customers and your fellow team members — working collaboratively to ensure every client interaction is positive, consistent, and reflects well on our company. You'll be the first point of contact for customers while also serving as a resource and support system for colleagues handling similar issues.<br /><br />Responsibilities:<br /><br />Respond to customer inquiries via phone, email, and/or chat in a timely, professional, and empathetic manner<br /><br />Troubleshoot and resolve customer issues, escalating complex cases when needed and supporting teammates with difficult calls or situations<br /><br />Collaborate with team members to share best practices, troubleshoot tricky cases together, and maintain a consistent standard of service<br /><br />Maintain accurate records of customer interactions and transactions<br /><br />Identify recurring issues and proactively share feedback with the team and leadership to improve processes and the overall customer experience<br /><br />Support onboarding or mentoring of new team members as needed<br /><br />Meet or exceed individual and team performance metrics (response time, satisfaction scores, etc.)<br /><br />Stay up to date on product/service knowledge to provide accurate, helpful information to both customers and colleagues<br /><br />Qualifications:<br /><br />High school diploma or equivalent required; associate's or bachelor's degree a plus<br /><br />1-2 years of customer service or related experience preferred<br /><br />Strong verbal and written communication skills<br /><br />A team-first mindset — willing to support colleagues and contribute to a positive team culture<br /><br />Ability to stay calm, patient, and empathetic under pressure<br /><br />Comfortable using CRM software and basic computer applications<br /><br />Strong problem-solving skills and attention to detail<br /><br />Flexible availability<br /><br />What We Offer:<br /><br />Health Insurance (FT only)<br /><br />Dental &amp; Vison Insurance (FT only)<br /><br />401k with Match<br /><br />Paid Time Off<br /><br />Referral Bonus<br /><br />#J-18808-Ljbffr