Customer Service Representative

Location<br />New York, NY<br /><br />About the Position<br />We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.<br /><br />Key Responsibilities<br /><br />Greet customers and provide accurate, friendly assistance in person or over the phone<br /><br />Answer questions about products, services, policies, and account information<br /><br />Help resolve customer concerns and elevate issues when needed<br /><br />Process transactions, orders, payments, or account updates (based on company needs)<br /><br />Maintain a clean, organized workspace and uphold company service standards<br /><br />Document customer interactions in the CRM or system accurately<br /><br />Support team members with daily tasks, administrative duties, and customer follow‑up<br /><br />Contribute to meeting service goals, quality standards, and team performance metrics<br /><br />Qualifications<br /><br />Strong verbal communication and interpersonal skills<br /><br />Friendly, patient, and professional demeanor<br /><br />Ability to handle customer concerns with problem‑solving and empathy<br /><br />Basic computer and data‑entry skills<br /><br />Strong time‑management and reliability — consistent attendance is essential<br /><br />Prior customer service, retail, call center, or hospitality experience is preferred but not required<br /><br />Ability to work a full‑time schedule (40 hours per week)<br /><br />What We Offer<br /><br />Competitive pay + bonus structure (if applicable)<br /><br />Comprehensive training to set you up for success<br /><br />Opportunities for advancement into senior roles<br /><br />Supportive, team‑oriented environment<br /><br />Who Thrives in This Role<br />This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.<br /><br />Skills<br /><br />CRM navigation<br /><br />Time management<br /><br />Organizing operations<br /><br />Basic computer skills<br /><br />Customer relationship management<br /><br />CRM software<br /><br />Ownership<br /><br />Organization<br /><br />Excellent communication skills<br /><br />Basic tech‑savviness<br /><br />Solution‑oriented demeanor<br /><br />Communication<br /><br />Active listening<br /><br />Collaboration<br /><br />Customer service skills<br /><br />Sales skills<br /><br />Organizational skills<br /><br />Troubleshooting<br /><br />CRM proficiency<br /><br />Sales<br /><br />Persuasive conversations<br /><br />Computer skills<br /><br />Relationship building<br /><br />Basic computer proficiency<br /><br />Technology navigation<br /><br />Interpersonal skills<br /><br />Problem‑solving skills<br /><br />Customer engagement<br /><br />Persuasion<br /><br />Communication skills<br /><br />Sales orientation<br /><br />Collaborative teamwork<br /><br />Problem solving<br /><br />Listening skills<br /><br />Team collaboration<br /><br />Tech‑savvy<br /><br />Teamwork<br /><br />Adaptability<br /><br />CRM systems<br /><br />Email communication<br /><br />Calm demeanor<br /><br />Technical troubleshooting<br /><br />Product knowledge<br /><br />Listening<br /><br />Email<br /><br />Customer interaction<br /><br />#J-18808-Ljbffr