Customer Service Representative

Benefits:<br /><br />401(k)<br /><br />Health insurance<br /><br />Paid time off<br /><br />Customer Service Representative<br />Core Skills<br /><br />Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.<br /><br />Organization, Task Management &amp; Time Management : Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.<br /><br />Technical Skills : Ability to learn and utilize various software programs, applications and equipment that are industry specific.<br /><br />Customer Interaction<br /><br />Answering Calls and Emails: Handling inbound calls from clients seeking pest control services, treatment inquiries, and general company information.<br /><br />Scheduling Appointments: Setting up service appointments for pest inspections, treatments, and follow-up visits.<br /><br />Client Support: Offering advice or information regarding pest problems and directing more complex issues to technicians or managers.<br /><br />Coordinating Technicians and Field Staff<br /><br />Dispatching Technicians: Ensuring that technicians are assigned to appropriate appointments and that they have the necessary information before going out on calls.<br /><br />Monitoring Schedules: Ensuring that technicians stay on schedule and making adjustments when necessary.<br /><br />Handling Complaints and Queries<br /><br />Problem Resolution: Addressing customer concerns and complaints, striving for customer satisfaction, and escalating issues as needed to management.<br /><br />Handling Emergencies<br /><br />Quick Response: In case of urgent pest-related issues, assisting with urgent appointment scheduling or dispatching emergency services if needed.<br /><br />Creating Service Orders<br /><br />Customizing Service Orders: Using company templates or systems to create personalized service proposals, detailing the pest control treatment plan, pricing, and terms.<br /><br />Presenting Service Orders: Sending proposals to clients via email and following up to answer questions or negotiate terms.<br /><br />At least 2 years previous experience working in a customer service or office administration role preferred.<br /><br />#J-18808-Ljbffr