Customer Service Representative

Job Overview Job Title: Customer Service Representative — Position Type: Contract — Pay Range: $18–21/hour (W2) — Location: Bronx, NY 10451<br />Required Education &amp; Certifications High School Diploma or GED (REQUIRED)<br />Required Skills &amp; Experience Minimum 1 YEAR of Customer Service Experience<br />STRONG CUSTOMER COMMUNICATION (Patients, Families, Staff)<br />PROBLEM-SOLVING &amp; ESCALATION HANDLING (Working with Supervisors)<br />Preferred Skills &amp; Experience Experience in healthcare or medical customer service environment<br />Familiarity with patient coordination or medical supply processes<br />Job Description / Project We are seeking a Customer Service Representative to serve as the first point of contact for patient and client service needs in a healthcare-related environment.<br />Key responsibilities include:<br />Handling incoming customer inquiries and service requests<br />Ensuring accurate entry and processing of medications, supplies, and equipment orders<br />Coordinating with supervisors to ensure timely delivery and issue resolution<br />Maintaining patient confidentiality and compliance with HIPAA standards<br />Providing professional, empathetic communication to patients, families, and internal teams<br />Supporting a fast-paced, high-volume service environment<br />Additional Requirements Must be available for the fixed weekly schedule (Wed–Fri as listed)<br />Strong attention to detail and accuracy<br />Ability to work in a fast-paced, customer-facing environment<br />Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.<br /><br />#J-18808-Ljbffr