Customer Service Representative

About The Position<br />We are seeking a reliable, customer-focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.<br /><br />Location<br />New York, NY<br /><br />Key Responsibilities<br /><br />Greet customers and provide accurate, friendly assistance in person or over the phone<br /><br />Answer questions about products, services, policies, and account information<br /><br />Help resolve customer concerns and escalate issues when needed<br /><br />Process transactions, orders, payments, or account updates (based on company needs)<br /><br />Maintain a clean, organized workspace and uphold company service standards<br /><br />Document customer interactions in the CRM or system accurately<br /><br />Support team members with daily tasks, administrative duties, and customer follow‑up<br /><br />Contribute to meeting service goals, quality standards, and team performance metrics<br /><br />Qualifications<br /><br />Strong verbal communication and interpersonal skills<br /><br />Friendly, patient, and professional demeanor<br /><br />Ability to handle customer concerns with problem‑solving and empathy<br /><br />Basic computer and data‑entry skills<br /><br />Strong time‑management and reliability—consistent attendance is essential<br /><br />Prior customer service, retail, call center, or hospitality experience is preferred but not required<br /><br />Ability to work a full‑time schedule (40 hours per week)<br /><br />What We Offer<br /><br />Competitive pay + bonus structure (if applicable)<br /><br />Comprehensive training to set you up for success<br /><br />Opportunities for advancement into senior roles<br /><br />Supportive, team‑oriented environment<br /><br />Who Thrives In This Role<br />This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.<br /><br />Skills: persuasive conversation, ownership, sales orientation, solution‑oriented demeanor, product knowledge, organizing operations, customer service, customer engagement, communication, problem‑solving, collaboration, customer interaction, collaborative teamwork, interpersonal skills, technical troubleshooting, active listening, troubleshooting, crm navigation, listening skills, basic technology navigation, customer relationship management (crm), relationship building, relationship‑building, computer skills, problem solving, crm proficiency, calm demeanor, crm systems, time management, crm software, sales, tech‑savviness, email, tech‑savvy, basic computer proficiency, computer proficiency, problem‑solving skills, persuasive conversations, customer service skills, organization, email communication, sales skills, basic computer skills, listening, organizational skills, communication skills, customer, customer relationship management, adaptability, team collaboration, teamwork, excellent communication skills, persuasion<br /><br />#J-18808-Ljbffr