Customer Service Representative

Customer Service Representative Jobs in New York, NY Customer Service Representative Job Description Responsibilities:<br />Respond to client inquiries regarding insurance policies and coverage details<br />Assist customers with service requests, including policy updates and changes<br />Provide support for general account management and maintain accurate client records<br />Explain insurance products such as General Liability, Workers Compensation, and Commercial policies in a clear manner<br />Process endorsements, renewals, cancellations, and policy modifications<br />Handle billing questions and assist with payment-related concerns<br />Guide clients through basic claims processes and direct them to the appropriate departments<br />Ensure all customer interactions are handled professionally and in a timely manner<br />Collaborate with internal teams to resolve client issues efficiently<br />Maintain compliance with company policies and insurance regulations<br />Qualifications:<br />Strong verbal and written communication skills<br />Customer-focused attitude with excellent interpersonal skills<br />Basic understanding of insurance products (General Liability, Workers Compensation, Commercial policies)<br />Detail-oriented with strong organizational skills<br />Ability to manage multiple tasks and work in a fast-paced environment<br />Problem-solving skills with the ability to handle client concerns effectively<br />Basic computer proficiency and ability to work with CRM or insurance systems<br />Prior experience in customer service or insurance (preferred but not mandatory)<br />Ability to learn quickly and adapt to company processes and systems<br />Expected Salary Range Min $ /Year Max $ /Year Max salary value be greater than Min salary.<br /><br />#J-18808-Ljbffr