Account Specialist

<p>Account Specialist Job Duties: Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.</p><p>Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems.</p><p>Completes conversion mailings by coordinating requirements; developing plans.</p><p>Provides information by collecting, analyzing, and summarizing information; responding to requests.</p><p>Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.</p><p>Maintains quality service by monitoring standards; advising supervisor of potential problems.</p><p>Prepares reports by collecting and analyzing information</p><p>Updates job knowledge by participating in educational opportunities.</p><p>Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</p>