Lead Intake Specialist/Administrative Assistant

<p><strong>Join Our Team — Bilingual Lead Intake Specialist / Administrative Assistant (English/Spanish)</strong></p><p><br /></p><p><strong>Tampa Bay Area | Ponton &amp; Fernandez, Attorneys at Law, P.A.</strong></p><p><strong>Compensation:</strong> $18 to $20 based on experience</p><p><strong>This is an on-site position.</strong></p><p><br /></p><p>Ponton &amp; Fernandez, Attorneys at Law, P.A. is a boutique immigration law firm based in the Tampa Bay Area, proudly serving our community with professionalism, compassion, and excellence. We are currently seeking a <strong>bilingual (English and Spanish) Lead Intake Specialist / Administrative Assistant</strong> to join our growing team.</p><p>This role is ideal for a highly organized, client-focused professional who enjoys being the first point of contact for prospective clients and supporting the administrative operations of a busy immigration law practice. The ideal candidate is detail-oriented, communicates clearly and empathetically, and thrives in a fast-paced environment.</p><p><br /></p><p>Our office is located at <strong>1082 Bloomingdale Ave, Suite A, Valrico, FL 33596</strong>, and this is a <strong>full-time, on-site position</strong>.</p><p><br /></p><p>Key Responsibilities:</p><ul><li>Serve as the first point of contact for prospective and existing clients, in both English and Spanish</li><li>Conduct initial intake calls and accurately collect client information</li><li>Screen and qualify leads and route matters appropriately within the firm</li><li>Schedule consultations and manage attorney calendars</li><li>Maintain and organize client records and intake documentation</li><li>Perform general administrative tasks, including data entry and file management</li><li>Communicate professionally and empathetically with clients throughout the intake process</li><li>Coordinate closely with attorneys, paralegals, and support staff</li></ul><p>Qualifications:</p><ul><li>Native or fluent Spanish required (oral and written)</li><li>Minimum of <strong>1 year of experience</strong> in an intake, administrative, or client-facing role (law firm experience preferred but not required)</li><li>Strong communication, organizational, and time-management skills</li><li>Ability to handle sensitive information with discretion and professionalism</li><li>Proficiency with Microsoft Office and willingness to learn case management software</li><li>Reliable, detail-oriented, and comfortable working in a fast-paced environment</li></ul><p>We offer a supportive, collegial, and mission-driven work environment where your work directly impacts the lives of individuals and families navigating the immigration process.</p>