Operations Analyst

<p>Our client, a water technology provider, is seeking an Operations Clerk for a 12 month contract opportunity located in East Syracuse, NY. This role is fully onsite.</p><p><br /></p><p>The Operations Clerk will be responsible for assisting in data analysis, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently.</p><p><br /></p><p>Our ideal candidate must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes.</p><p><br /></p><p>This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters.</p><p><br /></p><p><strong>Role Definition and Key Responsibilities:</strong></p><ul><li>Create and maintain safe working environment and culture within the organization</li><li>Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements</li><li>Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations</li><li>Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction</li><li>Review, analyze, and cleanse data</li><li>Actioning resolution for customer orders when purchase orders are flagged for non-compliance</li><li>Able to perform non-routine tasks related to customer issues and resolution</li><li>Resolves issues from 3rd party processer of customers’ orders of limited complexity</li></ul><p><br /></p><p><strong>Education &amp; Experience Requirements:</strong></p><ul><li>High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work</li></ul><p><strong>Skill Requirements:</strong></p><ul><li>Analytical mindset with strong problem-solving abilities</li><li>Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines</li><li>Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership</li><li>Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks</li><li>Able to collaborate with other disciplines</li><li>Ability to understand concepts in execution, broader organizational impact, and strong organization skills</li><li>Understanding of general business concepts</li><li>Exceptional communication skills</li><li>Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)</li><li>ERP experience required, SAP highly preferred</li><li>Strong understanding of typical IT business tools; adapt at learning new programs quickly</li><li>Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM)</li></ul><p>Pay Rate- $24.35- $25.22/ hour</p>