Customer Support Coordinator

<p><strong>Location:</strong> Seattle, Washington</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Industry:</strong> Electronics Recycling / E-Scrap</p><p><br /></p><p><strong>About Us</strong></p><p>Ohata Shoji America Inc. is an electronics recycling and e-scrap company based in Seattle, Washington. Our parent company has nearly 30 years of industry experience in Japan, We also have a branch in Vancouver Canada. Our Seattle operation is focused on expanding our business throughout the North America market.</p><p><br /></p><p>We are looking for a reliable, organized, and detail-oriented <strong>Customer Support Coordinator</strong> to support our daily customer service, bookkeeping, receiving, payment processing, and general office operations.</p><p><br /></p><p>This position is ideal for someone who enjoys working in a small business environment and is comfortable handling a variety of responsibilities.</p><p><br /></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Service</strong></p><ul><li>Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.</li><li>Monitor and respond to customer emails regarding pricing, materials, deliveries, pickups, and other general inquiries.</li><li>Greet customers, suppliers, vendors, and visitors.</li><li>Communicate basic purchasing prices, procedures, and company services to customers.</li><li>Maintain accurate customer and supplier information and communication records.</li></ul><p><strong>Bookkeeping &amp; Payment Processing</strong></p><ul><li>Record daily business transactions and maintain accurate bookkeeping records.</li><li>Enter purchases, sales, expenses, payments, and other transactions into the company's accounting system.</li><li>Maintain and organize invoices, receipts, purchase records, and payment documentation.</li><li><strong>Handle cash payments to customers and suppliers according to company procedures.</strong></li><li>Maintain accurate records of cash received and cash paid out.</li><li>Reconcile cash transactions and maintain supporting documentation.</li></ul><p><strong>Receiving &amp; Transaction Processing</strong></p><ul><li>Receive customers and suppliers bringing electronic materials to the facility.</li><li>Assist with receiving, weighing, and documenting incoming materials.</li><li>Verify basic information including material type, quantity, weight, and purchase price.</li><li>Enter receiving and purchasing information into the company's inventory or business management system.</li><li>Prepare purchase receipts and other transaction documents.</li><li>Coordinate with warehouse staff when inspection, classification, unloading, or additional verification is required.</li><li>Ensure receiving and payment records match before completing transactions.</li></ul><p><strong>Office Administration</strong></p><ul><li>Manage day-to-day office operations and help maintain an organized and professional workplace.</li><li>Purchase, store, track, and distribute office supplies and employee supplies.</li><li>Monitor office supply inventory and reorder items when necessary.</li><li>Maintain company files, records, forms, and general office documentation.</li><li>Receive and organize mail, packages, invoices, and other business documents.</li><li>Assist with printing, scanning, filing, data entry, and document preparation.</li></ul><p><br /></p><p><strong>Qualifications</strong></p><ul><li>Strong customer service and communication skills.</li><li>Comfortable communicating with customers by phone, email, and in person.</li><li>Strong attention to detail and accuracy, especially when handling payments and financial records.</li><li>Basic bookkeeping or accounting knowledge.</li><li>Comfortable handling cash and maintaining accurate transaction records.</li><li>Proficiency with computers, email, Microsoft Office, and Excel.</li><li>Ability to learn and use accounting, inventory, and business management software.</li><li>Strong organizational and time-management skills.</li><li>Legally authorized to work in the United States.</li></ul><p><br /></p><p><strong>Preferred Qualifications</strong></p><ul><li>Previous experience in <strong>bookkeeping, accounting support, customer service, office administration, or similar roles</strong>.</li><li>Experience with <strong>QuickBooks or other accounting software</strong> is strongly preferred.</li><li>Experience in recycling, electronics, logistics, warehouse operations, or similar industries is a plus.</li><li><strong>Japanese or Chinese language skills are a plus.</strong></li><li>Experience working in a multilingual or international business environment is a plus.</li></ul><p><br /></p><p><strong>Work Schedule</strong></p><p><strong>Full-time, 5 days per week.</strong> Our facility is closed every Wednesday. <strong>Saturday and Sunday are required working days.</strong> Employees will have Wednesday off plus one additional day off on Monday, Tuesday, Thursday, or Friday, based on scheduling and business needs.</p><p><br /></p>