Service Technician

<p>Service Technician</p><p>Omega Tool Measuring Machines is a provider of world class tool measuring machines, also known as</p><p>Presetters, used in the machine tool industry.</p><p>General Purpose of The Job: Perform on-site and in-house installation, service, training and product</p><p>support for Omega TMM products. This position is key to the interface between Omega TMM and our</p><p>customer. This role interacts with all facets of the organization to meet our ideal customer experience.</p><p>Essential Responsibilities: include the following. Other duties may be assigned by the Service Manager.</p><p> Responsible for on-site installations, warranty and non-warranty service calls, customer training,</p><p>product upgrades and in-house product repairs of Presetter products to meet or exceed</p><p>customer requirements and expectations.</p><p> Be available for travel whenever necessary as scheduled by Service Manager.</p><p> Diagnose errors or technical problems and determine proper solutions in a timely manner.</p><p> Produce timely and detailed service reports.</p><p> Engage in ongoing training to retain a competent level of knowledge to effectively execute the</p><p>responsibilities of the position.</p><p> Provide on-site and in-house product and technical support to the Omega Sales Team and its</p><p>representatives.</p><p> Support continuous service training and support of worldwide service organization.</p><p> Report and communicate with the Service Manager all issues beyond the scope of the standard</p><p>reports that impact customer service and/or internal product, service and operational efficiency.</p><p> Must maintain a positive work atmosphere by behaving and communicating in a manner that</p><p>shows respect for customers and co-workers.</p><p> Responsible for adhering to and maintaining all applicable ISO procedures. This includes active</p><p>participation in the internal and external audits when necessary.</p><p> Build strong customer relationships.</p><p>We Provide:</p><p> Paid Training Program</p><p> Minimum 8 Paid Holidays</p><p> Paid Time Off</p><p> Competitive Employee Benefit Package (including Health &amp; Dental)</p><p> 401(k) Plan with Company Match</p><p> Supplemental/ Voluntary Benefits</p><p>Requirements:</p><p> Valid driver’s license, proof of insurance and a clean driving record</p><p> Approximately 85% travel</p><p> Ability to troubleshoot, test, repair and service technical equipment</p><p> English literacy, bi-lingual in Spanish preferred</p><p> Ability to be flexible with work hours as the customers schedule changes</p><p> Ability to apply concepts of basic geometry</p><p> Technical degree or certification preferred</p><ul><li> 2+ years field service preferred</li></ul>