Client Services Representative

<p>NOW HIRING: CLIENT SERVICES REPRESENTATIVES</p><p>Contract Duration: 6 months</p><p><br /></p><p>📍 St. Petersburg, FL</p><p>🏢 Hybrid | 3 Days Onsite + 2 Days Remote</p><p>💰 $25.00–$27.49/hour</p><p>🕘 Monday–Friday | 9:00 AM–6:00 PM ET</p><p>👥 2 Openings</p><p>📅 Target Start Date: October 12, 2026</p><p><br /></p><p>We’re seeking Client Services Representatives to join a leading financial services organization in St. Petersburg, FL.</p><p><br /></p><p>This is a great opportunity for someone with strong customer service and communication skills who enjoys helping clients, solving problems, and working in a fast-paced environment.</p><p><br /></p><p>⭐ What You’ll Do</p><p>📞 Answer inbound calls from clients and provide exceptional customer service</p><p><br /></p><p>🔐 Assist with common account-access requests, including:</p><p><br /></p><p>Username and password resets</p><p><br /></p><p>Address changes</p><p><br /></p><p>Phone number updates</p><p><br /></p><p>General account and service inquiries</p><p><br /></p><p>🔎 Research questions and determine the appropriate resolution</p><p><br /></p><p>💻 Navigate multiple systems while assisting customers</p><p><br /></p><p>⌨️ Document customer interactions accurately while on the call</p><p><br /></p><p>🤝 Coordinate with other departments to resolve more complex issues</p><p><br /></p><p>📝 Follow established policies, procedures, and service standards</p><p><br /></p><p>📬 Follow up with customers as needed to ensure satisfaction</p><p><br /></p><p>🎯 Maintain a strong focus on quality, accuracy, compliance, and customer experience</p><p><br /></p><p>✅ What You Bring</p><p>Required:</p><p><br /></p><p>2–3 years of recent customer service experience</p><p><br /></p><p>Call center/customer contact center experience is highly preferred</p><p><br /></p><p>High school diploma</p><p><br /></p><p>Ability to type while talking on the phone</p><p><br /></p><p>Ability to navigate multiple computer systems simultaneously</p><p><br /></p><p>Experience using dual monitors</p><p><br /></p><p>Proficiency with:</p><p><br /></p><p>Microsoft Word</p><p><br /></p><p>Microsoft Outlook</p><p><br /></p><p>Basic Microsoft Excel</p><p><br /></p><p>Minimum typing speed of 40 WPM (the data test will be provided to complete)</p><p><br /></p><p>Excellent verbal communication and customer service skills</p><p><br /></p><p>Ability to clearly understand and communicate with customers</p><p><br /></p><p>Strong attention to detail and accuracy</p><p><br /></p><p>Reliable attendance and punctuality</p><p><br /></p><p>⭐ Preferred Experience</p><p>Banking experience</p><p><br /></p><p>Financial services experience</p><p><br /></p><p>Experience working in a high-volume customer service environment</p><p><br /></p><p>🏢 Hybrid Schedule</p><p>This position is hybrid, with:</p><p><br /></p><p>3 days onsite in St. Petersburg, FL</p><p><br /></p><p>2 days working from home</p><p><br /></p><p>Wednesday is mandatory onsite</p><p><br /></p><p>Monday or Friday is also mandatory onsite</p><p><br /></p><p>Your third onsite day can be selected by you</p><p><br /></p><p>💻 A company laptop will be provided.</p><p><br /></p><p>🕘 Schedule</p><p>9:00 AM–6:00 PM ET</p><p>Includes a 1-hour lunch.</p><p><br /></p><p>⏰ Candidates must be logged in and ready to work at 9:00 AM.</p><p><br /></p><p>The role follows a structured attendance policy, and reliable attendance and punctuality are essential.</p><p><br /></p><p>📚 Training</p><p>Approximately 1–2 weeks of training</p><p><br /></p><p>Includes hands-on learning and mock customer interactions</p><p><br /></p><p>Training will prepare you to handle a variety of customer scenarios and systems</p><p><br /></p><p>📌 Important Opportunity Details</p><p>2 positions available</p><p><br /></p><p>Temporary assignment</p><p><br /></p><p>Extension or potential permanent employment may be possible based on business needs, but is not guaranteed</p><p><br /></p><p>Local candidates in the St. Petersburg, FL area only</p><p><br /></p><p>Candidates must have reliable transportation and reliable high-speed internet for remote work</p><p><br /></p><p>🔎 Background Check</p><p>Candidates who receive an offer will be required to complete a fingerprint-based background check.</p><p><br /></p><p>The review process may require additional documentation regarding prior incidents or records. Candidates should be prepared to provide supporting documentation if requested. The process can take approximately 2–3 weeks.</p><p><br /></p><p>📩 Interested in learning more? Apply today with your updated resume!</p><p><br /></p><p>#Hiring #NowHiring #StPetersburgFL #FloridaJobs #TampaBayJobs #CustomerServiceJobs #CustomerService #CallCenterJobs #ClientServices #FinancialServices #HybridJobs #JobsInFlorida #HiringNow</p>