Data Analyst / Data Scientist (Utility Analytics)

<p><strong>Data Analyst / Data Scientist (Utility Analytics)</strong></p><p><strong>Location:</strong> US/Remote (EST preferred)</p><p><strong>Employment Type:</strong> Contract (1–2 Years, Special Project)</p><p><strong>Pay Rate:</strong> $55.00 – $60.00/hour (Up to $75.00/hour for candidates with extensive, highly relevant utility experience)</p><p><strong>Schedule:</strong> Standard Business Hours</p><p><strong>Target Start Date:</strong> ASAP</p><p><strong>About the Role</strong></p><p>We are seeking a detail-oriented <strong>Data Analyst / Data Scientist</strong> to join our Customer Analytics and Digital Products team on a high-impact, special project. In this role, you will analyze large-scale utility datasets, evaluate customer-facing digital products (such as rate recommendation and bill comparison tools), and build interactive reporting tools to drive business decisions and improve customer experience.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Data Analysis &amp; Quality Control:</strong> Analyze large utility datasets—including AMI usage, Customer Care &amp; Billing (CC&amp;B), and customer engagement data—to identify trends, patterns, anomalies, and quality issues.</li><li><strong>Visualization &amp; Reporting:</strong> Design and maintain Power BI dashboards, reports, and visual summaries to track product performance, billing outcomes, and key customer metrics.</li><li><strong>Digital Product Support:</strong> Support customer-facing digital products (e.g., rate recommendation tools and bill comparison features) using historical usage and billing data.</li><li><strong>Engagement Analytics:</strong> Track and analyze website and digital engagement metrics (such as page views, clicks, and user interactions).</li><li><strong>Cross-Functional Collaboration:</strong> Partner closely with Product Owners, software engineers, and business SMEs to support data integrations, user testing, and product enhancements.</li><li><strong>Stakeholder Communication:</strong> Translate complex technical findings into actionable insights and present recommendations clearly to both technical and business stakeholders.</li></ul><p><strong>Required Qualifications &amp; Skills</strong></p><ul><li><strong>Utility Industry &amp; AMI Data (MUST-HAVE):</strong> Direct experience working with Advanced Metering Infrastructure (AMI) and utility customer usage data. Note: Candidates without utility/AMI experience will not be considered.</li><li><strong>Professional Experience:</strong> 2+ years of professional data analysis experience, with a proven track record of reviewing large data extracts/dumps to identify trends and data anomalies.</li><li><strong>Technical Proficiency:</strong></li><li>Hands-on experience with <strong>Power BI</strong> for dashboard creation and data visualization.</li><li>Experience with <strong>Databricks</strong> or working with large, multi-source datasets.</li><li><strong>Education:</strong> Bachelor’s degree in Data Science, Analytics, Computer Science, Statistics, or a related field.</li><li><strong>Core Competencies:</strong> Strong data validation and problem-solving skills, extreme attention to detail, and excellent verbal and written communication skills suitable for a regulated environment.</li></ul><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li>Experience with <strong>Customer Care &amp; Billing (CC&amp;B)</strong> data and tools.</li><li>Proficiency with <strong>Google Analytics</strong> or other web/digital engagement tracking platforms.</li><li>Proven track record developing recurring customer analytics reports and tracking digital product adoption.</li></ul><p><br /></p>