Customer Service Representative

<p>We are supporting a private equity-backed aerospace and defense component manufacturer that is currently going through a strong period of growth.</p><p><br /></p><p>As the business continues to scale, they are looking to strengthen their commercial team with the addition of a Customer Service Representative based in New York.</p><p><br /></p><p>This is an opportunity to join a growing aerospace and defense business in a hands-on customer-facing role, with a clear longer-term path into more strategic account management responsibilities.</p><p><br /></p><p><strong>The Role</strong></p><p>The Customer Service Representative will support the day-to-day management of customer accounts, helping ensure purchase orders, forecasts, quotations and customer requirements are handled accurately and efficiently.</p><p><br /></p><p>Key responsibilities will include:</p><ul><li>Reviewing customer purchase orders and ensuring information is accurate</li><li>Entering and processing purchase orders</li><li>Managing and updating customer forecast adjustments</li><li>Preparing and submitting quotations</li><li>Supporting customers with day-to-day commercial requirements</li><li>Maintaining accurate customer and order information</li><li>Working closely with internal teams to ensure customer requirements are communicated effectively</li><li>Supporting the wider commercial team with account-related activities</li></ul><p>The role is initially focused on the operational and day-to-day side of customer account management rather than strategic account ownership.</p><p><br /></p><p><strong>Career Development</strong></p><p>There is a clear opportunity for the successful individual to develop into a more strategic commercial or account management position over time.</p><p><br /></p><p>The business is looking for someone who can establish a strong understanding of its customers, products and internal processes before gradually taking on broader account responsibilities.</p><p><br /></p><p><strong>Candidate Profile</strong></p><p>We would be interested in speaking with candidates who have experience in areas such as:</p><ul><li>Customer service or customer account support</li><li>Sales support or inside sales</li><li>Order management</li><li>Purchase order processing</li><li>Quotations and pricing support</li><li>Forecast management</li><li>Account coordination</li><li>Aerospace and defense, manufacturing or another product-led environment</li></ul><p><br /></p><p>The successful candidate should be organised, commercially minded and comfortable managing multiple customer requirements at the same time.</p><p><br /></p><p>This could particularly suit someone who has built a strong foundation in customer service or commercial support and is looking to join a growing aerospace and defense manufacturer with a longer-term route into account management.</p>