Customer Service Analyst

<p>This position serves as a key resource for customers and internal teams by resolving inquiries, providing help desk support, preparing reports and presentations, and assisting with data analysis and administrative activities. Near Doral, FL.</p><p><br /></p><p>Key Responsibilities</p><ul><li>Provide professional and timely customer service by responding to inquiries, resolving issues, and providing accurate information through phone, email, and other support channels.</li><li>Provide help desk support by troubleshooting customer and internal user issues, documenting requests, and escalating complex matters when necessary.</li><li>Assist with the preparation, review, and maintenance of financial reports.</li><li>Create and maintain professional spreadsheets, charts, presentations, dashboards, and meeting materials using Microsoft Excel, PowerPoint, and other business applications.</li><li>Perform other administrative, analytical, and customer support duties as assigned.</li></ul><p><br /></p><p>Qualifications</p><ul><li>3-4 years of experience in customer service, help desk support, administrative support, data analysis, or a related business environment.</li><li>Strong Microsoft Excel skills, including the ability to work with spreadsheets, formulas, sorting/filtering, and charts.</li><li>Proficiency with Microsoft PowerPoint and the ability to create professional presentations and meeting materials.</li></ul>