ServiceNow Business Analyst/ ServiceNow Analyst

<p>🚨 <strong>Hiring: ServiceNow Business Analyst | 10+ Years</strong></p><p>📍 <strong>Location:</strong> Richmond, VA</p><p>📌 Candidates within <strong>50–75 miles</strong> preferred; candidates from <strong>NY, NJ, PA</strong> willing to relocate will also be considered</p><p>🛂 <strong>Visa:</strong> US Citizens preferred</p><p>⚡ <strong>Start:</strong> Immediate</p><p>🔹 Key Requirements</p><ul><li><strong>10+ years</strong> of Business Analyst experience with <strong>3+ years of ServiceNow implementation</strong> experience</li><li>Strong ServiceNow expertise across <strong>ITSM, ITAM, SPM, IRM, CSM</strong></li><li>Requirements elicitation, stakeholder interviews, workshops, brainstorming, prototyping &amp; document analysis</li><li>Strong experience with <strong>As-Is / To-Be process mapping, process re-engineering &amp; gap analysis</strong></li><li>Requirements documentation, functional specifications, user stories, process flows, RTM &amp; wireframes</li><li>Experience with <strong>Visio / Lucidchart</strong> for process mapping</li><li>Strong stakeholder management and client-facing communication</li><li>Agile methodology and user-story development</li><li>ServiceNow <strong>CSA and/or Certified Implementation Specialist</strong></li><li>Strong knowledge of <strong>ITIL / ITSM best practices</strong></li><li>ServiceNow reporting &amp; analytics: <strong>Performance Analytics, Reports &amp; Dashboards</strong></li></ul><p>⭐ Preferred</p><ul><li>Public-sector / government procurement experience (<strong>RFP/RFS</strong>)</li><li>Client-facing consulting/advisory experience</li><li><strong>ServiceNow CAD</strong> or strong technical understanding of the ServiceNow platform</li><li>Data analytics &amp; reporting tools experience</li></ul><p>📩 <strong>Interested candidates:</strong> Please send your updated resume with <strong>ServiceNow BA – Richmond, VA</strong> in the subject/message.</p><p>#Hiring #ServiceNow #ServiceNowJobs #BusinessAnalyst #ServiceNowBA #ITSM #ITAM #SPM #IRM #CSM #ServiceNowDeveloper #ITJobs #VirginiaJobs #RichmondVA #ContractJobs #C2C #ImmediateHire</p>