Customer Account Manager

<p><strong>Build Relationships. Solve Problems. Make an Impact.</strong></p><p><br /></p><p>Bastionpoint Technology is a growing Managed Service Provider (MSP) serving businesses throughout the Richmond area. We’re looking for a Customer Account Manager who enjoys building relationships, understanding customer needs, solving problems, and making sure clients feel supported.</p><p><br /></p><p>You’ll become a trusted partner to your clients while working closely with our technical team to ensure their needs are handled from start to finish.</p><p><br /></p><p><strong>What You'll Do</strong></p><ul><li>Serve as the primary point of contact for assigned business clients</li><li>Build and maintain strong, long-term customer relationships</li><li>Learn each client’s business, technology environment, and needs</li><li>Coordinate with the technical team and follow up on open items</li><li>Communicate with customers about projects, service requests, and ongoing needs</li><li>Participate in customer meetings and account reviews</li><li>Manage expectations and resolve concerns professionally</li><li>Track account activity and identify opportunities to improve the customer experience</li></ul><p><br /></p><p><strong>What We're Looking For</strong></p><ul><li>2+ years in account management, customer success, client services, relationship management, or a similar customer-facing role</li><li>Experience working with business customers or clients</li><li>Strong communication, relationship-building, organizational, and problem-solving skills</li><li>Ability to manage multiple customers and priorities</li><li>Comfortable discussing technology and business needs</li><li>Professional, confident, and personable communication style</li><li>Willingness to learn and grow within an MSP environment</li></ul><p><br /></p><p>MSP or IT experience is a plus, but not required. You don’t need to be highly technical—you do need to be comfortable learning technology and communicating with both customers and technical professionals.</p><p>We’re looking for someone who takes ownership, follows through, stays organized, asks questions, builds genuine relationships, and handles difficult conversations professionally.</p><p><br /></p><p><strong>Why Bastionpoint?</strong></p><p>Work with a variety of businesses, technologies, and client environments while learning alongside an experienced and supportive team. Bastionpoint offers professional growth and advancement in a collaborative, people-focused environment.</p><p><br /></p><p><strong>What You’ll Get</strong></p><ul><li>$60,000–$65,000 annual salary</li><li>Health insurance, paid time off, and retirement plan</li><li>On-site gym, sauna, and gaming room</li><li>Professional growth and advancement opportunities</li><li>Collaborative team environment</li><li>Exposure to a wide range of businesses and technology environments</li></ul><p><br /></p><p><strong>Ready to build something with us?</strong></p><p>If you’re relationship-driven, organized, curious, and enjoy helping customers solve problems, we’d love to hear from you.</p><p><br /></p><p>Apply with your resume</p><p>OR</p><p>Get a head start here: https://www.ondemandassessment.com/o/JB-BXTVJ77PF/landing?u=1182753</p>